Urban Outfitters Visual Merchandising Manager

Urban Outfitters•Minnetonka, MN

11d•Onsite

About The Position

The Visual Merchandising Manager collaborates with the store team to support store operations, emphasizing merchandising and display to create an inspiring, dynamic visual experience for customers. The role represents the Urban Outfitters brand and partners with the Display Artist and Department Managers to develop engaging visual experiences, deliver personalized and efficient customer service, and support creative marketing, merchandising, and store activations that drive sales. The manager supports recruiting, hiring, mentoring, and training department and display candidates, coaches team members on store processes and visual standards, and helps develop the team. The role directs visual planning and execution, uses company reporting tools to identify business opportunities, and supports shipment, omnichannel processes, payroll, store safety, inventory accuracy, and loss reduction. It also facilitates communication about product knowledge, trends, visual priorities, and company information, while coordinating with store leadership and the Display Artist to meet store objectives.

Requirements

Passion for the Urban Outfitters brand.
At least 3 years of store visual merchandising and leadership experience.
Strong merchant skills and a history of delivering financial results.
Experience with floor planning.
A proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the brand and partner with the Display Artist and Department Managers to create an engaging visual experience for Urban Outfitters customers.
Deliver engaging, personalized, and efficient customer experiences.
Support customer experience, in-store creative marketing, merchandising, activations, and store teams to drive sales and create a compelling store environment.
Support recruiting, hiring, mentoring, and training department and display candidates, and contribute to bench and succession planning.
Maintain responsibility for personal development and professional growth.
Set objectives and expectations, and coach team members on store processes, business analysis, merchandise placement, standards, and visual display.
Motivate and empower team members, adapting leadership to individual needs and team strengths.
Manage visual direction and the display and merchandising process from planning through execution, meeting company expectations, budgets, and timelines.
Use company reporting tools to assess store business and identify department and global opportunities; take measured visual risks to maximize sales and customer impact.
Drive shipment and omnichannel processes to prioritize product delivery to customers, and plan execution and recovery for sell-through and markdowns.
Participate in daily operating processes, including payroll management and adapting zones and visual support to business needs.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Share product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team and customers.
Coordinate with the Store Manager, Assistant Manager, and Display Artist to maintain communication and teamwork and complete store objectives.
Respond to interoffice communications, ensure important company information reaches all team levels, and provide global product and visual feedback to the Store Manager and District Manager.
Work flexible hours as needed, including nights, weekends, and holidays.