Urban Outfitters Visual Merchandising Manager

Urban Outfitters•Troy, MI

4d•Onsite

About The Position

The Visual Merchandising Manager collaborates with the store team to support store operations, with an emphasis on merchandising and display to create an inspiring, dynamic visual experience for customers. The role represents the UO brand and partners with the Display Artist and Department Managers to deliver an engaging customer experience, develop team members, and drive store sales and profitability. The manager directs visual merchandising and display from planning through execution, using store reporting tools to identify opportunities and assess business results. The role supports shipment and omnichannel processes, payroll and daily operations, and maintains store safety, inventory accuracy, and company standards. The position also facilitates communication about products, trends, visual priorities, and brand messaging across the store team.

Requirements

Passion for the UO brand.
At least 3 years of store visual merchandising and leadership experience.
Strong merchant skills and a history of delivering financial results.
Experience with floor planning.
A proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the UO brand and partner with the Display Artist and Department Managers to create an engaging visual experience for customers.
Deliver engaging, personalized, and efficient customer experiences.
Support customer experience, in-store creative marketing, merchandising, activations, and store teams to drive sales and create a compelling store environment.
Support recruiting, hiring, mentoring, and training department and display candidates, including bench and succession planning.
Coach team members on store processes, business analysis, merchandise placement and standards, and visual display.
Set clear objectives and expectations, and motivate team members by recognizing individual and team strengths.
Manage visual direction and the display and merchandising process from planning through execution, meeting company expectations, budgets, and timelines.
Use company reporting tools to assess store performance and identify department and store-wide opportunities; take measured visual risks to maximize sales and customer impact.
Drive shipment and omnichannel processes, prioritizing product delivery to customers and planning execution and recovery of sell-through and markdowns.
Participate in daily operating processes, including payroll management and adapting zone and visual support to business needs.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Share product knowledge, current trends, visual priorities, and brand messaging through daily team and customer interactions.
Coordinate with the Store Manager, Assistant Manager, and Display Artist to maintain communication and teamwork on store objectives.
Stay current with interoffice communications, distribute important company information to the team, and provide product and visual feedback to the Store Manager and District Manager.
Maintain responsibility for personal development and professional growth.