Visual Department Manager

The Paper Store•Virginia Beach, VA

12d•$19 - $23•Onsite

About The Position

The Visual Department Manager provides customers with a unique shopping experience using The Paper Store’s G.U.E.S.T. service approach. The role is responsible for building and inspiring a high-performing team to achieve sales goals, managing payroll within budget, training staff across store areas, executing and maintaining visual presentation standards, and maintaining operational efficiency. The manager is also accountable for upholding the company’s mission, standards, and policies. The manager models World Class Service, coaches associates on merchandising, operational tasks, company expectations, and service standards, and ensures company directives, promotions, product launches, and marketing signage are handled accurately and on time. The role includes collaborating with store and corporate partners, supporting sales and customer loyalty initiatives, and performing store management functions such as opening and closing, point-of-sale management, sales-floor leadership, and break coordination. At select locations, after comprehensive training, the manager performs ear piercings in accordance with applicable safety and sanitation guidelines.

Requirements

Previous specialty retail experience is preferred.
A college degree is preferred.
Ability to multitask while remaining attentive to customers.
Ability to adapt to and embrace change.
Proficiency with Microsoft Office and point-of-sale systems.
Ability to remain mobile on the sales floor and/or in the stock room for extended periods.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to work effectively and lead in a team environment.
Professional attire, demeanor, and appearance, and compliance with the company dress code.
Resourcefulness and initiative to solve problems, operate strategically, and build teams.
Ability to work autonomously with strong attention to detail.
Ability to lift and mobilize items up to 50 pounds using appropriate safety techniques.
Willingness to travel to new store openings, store remodels, and similar assignments.

Nice To Haves

Previous experience in specialty retail.
College degree.

Responsibilities

Model the G.U.E.S.T. service approach and consistently deliver World Class Service.
Welcome customers, understand their needs, explain relevant product features and benefits, suggest additional items, and thank customers while inviting them to return.
Build customer loyalty through friendly, attentive, and respectful service.
Maintain a respectful work environment by modeling ethical behavior, fostering open communication, and protecting confidential information as required.
Make sound decisions in the best interests of customers, the store team, and the business.
Participate in training and development and cross-train across departments to support leadership bench strength.
Train and coach associates on merchandising and operational tasks, company expectations, and G.U.E.S.T. service standards.
Lead and complete company directives within appropriate time frames.
Build strong working relationships with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
Stay informed about current promotions and process them correctly at the point of sale.
Champion new product launches by serving as a subject matter resource on new products.
Keep marketing and promotional signage current and correctly placed.
Act on communications, including Smart Sheet and email, in a timely manner.
At select locations, perform ear piercings after comprehensive training and provide a safe, sanitary experience in accordance with state, federal, and CDC guidelines.
Perform management duties, including opening and closing the store, point-of-sale management, managing the sales floor, and coordinating break schedules.
Assist the Store Team Leader with strategies to drive sales and customer loyalty, including sales and service leadership behaviors, the Hallmark Crown Rewards Program, TPS customer capture, and store events.
Complete tasks and directions from the Store Team Leader, Merchandiser, or District Manager.
Comply with company policies and procedures.
Build and inspire a high-performing team to achieve sales goals, manage payroll within budget, train staff across store areas, maintain visual presentation standards, and support operational efficiency.