Visual Department Manager

The Paper Store•Alafaya, FL

10d•Onsite

About The Position

The Visual Department Manager provides customers with a distinctive shopping experience through the G.U.E.S.T. service approach. The role helps build and inspire a high-performing team that achieves sales goals, manages payroll within budget, trains staff across store functions, maintains visual presentation standards and operational efficiency, and holds the team accountable for The Paper Store’s mission, standards, and policies. The manager models World Class Service, develops customer loyalty, coaches associates, carries out company directives, and partners with store leadership, merchandisers, district leadership, and corporate partners. The position also supports promotions, product launches, marketing communications, sales and loyalty strategies, and store events. After comprehensive training, the manager may perform ear piercings at select locations in accordance with applicable safety and sanitation guidelines.

Requirements

Previous specialty retail experience is preferred.
A college degree is preferred.
Ability to multitask while remaining attentive to customers.
Ability to adapt to and embrace change.
Proficiency with Microsoft Office and point-of-sale systems.
Ability to remain mobile on the sales floor and/or in the stock room for extended periods.
Ability to work a flexible schedule that includes nights, weekends, and holidays.
Ability to work effectively and lead in a team environment.
Professional attire, demeanor, and appearance, and compliance with the company dress code.
Resourcefulness and initiative to solve problems, operate strategically, and build teams.
Ability to work autonomously with strong attention to detail.
Ability to lift and mobilize items up to 50 pounds using appropriate safety techniques.
Willingness to travel to new store openings, store remodels, and similar assignments.

Nice To Haves

Previous specialty retail experience.
College degree.

Responsibilities

Model the G.U.E.S.T. service approach and consistently deliver World Class Service, including welcoming customers, identifying their needs, sharing product knowledge, suggesting additional items, and thanking them.
Build customer loyalty through friendly, attentive, and respectful service.
Promote a respectful work environment through ethical behavior, open communication, and appropriate confidentiality.
Make sound decisions in the best interests of customers, the store team, and the business.
Participate in training and development and cross-train in departments to strengthen leadership coverage.
Train and coach associates on merchandising and operational tasks, company expectations, and G.U.E.S.T. service standards.
Lead and complete company directives within appropriate time frames.
Maintain strong working relationships with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
Maintain awareness of promotions and process them correctly at the point of sale.
Champion new product launches by learning and sharing product information.
Ensure marketing and promotion signage is current and correctly placed.
Act on communications, including Smart Sheet and email, in a timely manner.
After comprehensive training, perform ear piercings at select locations while following applicable safety and sanitation guidelines.
Perform management functions, including opening and closing the store, point-of-sale management, managing the sales floor, and coordinating break schedules.
Assist the Store Team Leader with sales and customer loyalty strategies, including service leadership, the Hallmark Crown Rewards Program, TPS customer capture, and store events.
Complete tasks and directions from the Store Team Leader, Merchandiser, or District Manager.
Comply with company policies and procedures.
Support sales goals, payroll budget management, staff training, visual presentation standards, and operational efficiencies.