Veterinary Receptionist Jobs

About The Position

Requirements

• Previous veterinary reception experience is preferred.
• Excellent customer service and communication skills.
• Strong critical-thinking and problem-solving abilities.
• The confidence to take ownership of tasks and responsibilities.
• A positive, supportive approach to clients, patients, and teammates.
• The ability to stay organized and manage multiple priorities in a busy environment.
• A collaborative mindset and commitment to teamwork and mutual respect.
• A passion for pets and veterinary care.
• A willingness to share ideas and contribute to an open, communicative workplace.
• A desire to continue growing professionally while supporting the growth of others.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion.
• Answer incoming calls and provide clear, helpful, and courteous client service.
• Schedule appointments and help coordinate the hospital’s daily workflow.
• Assist clients during check-in and check-out.
• Process payments and maintain accurate client and patient information.
• Document client communication thoroughly and accurately.
• Communicate effectively with veterinarians, technicians, and other team members.
• Help clients navigate hospital services, recommendations, and general pet-care needs.
• Take ownership of assigned responsibilities and follow through to positive outcomes.
• Participate in team meetings and contribute ideas that improve communication, workflow, and client service.
• Support teammates wherever needed to help create an exceptional experience for pets and their people.

Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program
• Health insurance including medical, dental, and vision (full-time only)
• Supplemental insurance options
• Paid parental leave
• Sick Time / Paid Time Off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• A flexible four-day work week
• No nights, weekends, or holidays
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program