Veterinary Receptionist

Veterinary Practice Partners•Warrenton, VA

About The Position

Willow Animal Hospital is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and combines accurate administrative work with warm, professional communication, including in sensitive or emotionally complex situations. The successful candidate has experience managing high-volume front desk operations, remains calm under pressure, and delivers consistent customer service in a clinical setting. The position is full-time, five days per week, Monday through Friday from 8:00 AM to 6:00 PM, with rotating Saturdays from 8:00 AM to 6:00 PM, including one to two Saturdays per month. The stated salary is $18–$23 per hour, based on skills, experience, and qualifications.

Requirements

At least one year of experience as a veterinary receptionist.
Experience with veterinary practice management software.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
Strong verbal and written communication skills, including active listening and conflict resolution.
Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Nice To Haves

Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
Answer and manage a multi-line telephone system and respond to inquiries about appointments, prescription refills, vaccination records, and general hospital information.
Check clients out by processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
Maintain accurate electronic medical records and enter information promptly in the veterinary practice information management system.
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
Keep the reception area and waiting room clean and organized to support a positive client experience.