Veterinary Receptionist

Olde Town Animal Hospital•Southampton, NY

About The Position

Olde Towne Animal Hospital is hiring a dedicated, client-focused Veterinary Receptionist. Candidates with transferable experience from human medical or dental offices, urgent care, emergency services, hospitality, or high-volume customer service are welcome. Veterinary-specific knowledge is not required; onboarding and training will cover veterinary workflows, software, and medical terminology. The role calls for composure under pressure, an affinity for animals, and the interpersonal skills to support clients, including during emotionally difficult situations. This is a full-time position with variable days. Standard weekday shifts are 8:00 a.m.–5:00 p.m. or 9:00 a.m.–6:00 p.m., Monday through Friday, with required alternating Saturday shifts from 8:00 a.m.–5:00 p.m. Pay is $22–$25 per hour, based on skills, experience, and qualifications. Olde Towne Animal Hospital provides families and their pets a convenient care environment with a focus on reduced recovery times after procedures, state-of-the-art technology, new facilities, and friendly, effective staff.

Requirements

At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
Strong organization and attention to detail, with the ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and comfort learning new software and workflows.
Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
Genuine affinity for animals and comfort working in a clinical setting.
Availability for variable weekday shifts and required alternating Saturday shifts.

Nice To Haves

Experience in a veterinary clinic, animal care facility, or medical office.
Familiarity with veterinary or medical terminology.
Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

Greet and check in clients and patients, collect intake information, and confirm appointment details.
Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
Check clients out by processing payments, posting charges, and scheduling future appointments.
Provide composed, compassionate service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
Enter data accurately and maintain organized records in the practice management system after onboarding and training.
Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
Keep the reception and waiting area clean, organized, and welcoming.