Veterinary Receptionist

Maple Grove•Maple Grove, MN

13d•$18 - $22•Onsite

About The Position

The Veterinary Receptionist is the first point of contact for clients and helps create a positive, caring experience for clients and their pets. The role focuses on converting incoming calls into scheduled appointments, welcoming clients, educating them about available services and preventive care, and encouraging ongoing engagement with the practice. Receptionists also support patient intake and discharge, maintain accurate medical charts, handle cashier duties, and coordinate with the veterinary team to support patient flow and a smooth client experience. The position is performed onsite at a hospital or offsite event location; remote work is not available. The hospital environment may include pet-related sounds and smells, space constraints, and exposure to animals, biological hazards, and medications. The schedule may include 10+ hour shifts, weekends, evenings, and holidays. The salary range is $18–$22.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
At least 1 year of experience working with computers, including typing, email, and other software.
Ability to convert incoming client calls into appointments using communication, relationship-building, and problem-solving skills.
Ability to multitask accurately in a fast-paced environment and remain calm during high call volumes.
Ability to learn and use computer software systems, including practice information management and scheduling systems.
Experience handling dogs, cats, and exotic animals.
Typing speed of 40 or more words per minute.
Basic knowledge of Microsoft Word, Excel, and email systems.
Strong customer-service focus and ability to adapt to individual clients.
Excellent phone demeanor and effective communication skills, including an empathetic and professional tone.
Ability to work onsite at a hospital or offsite event location; remote work is not available.
Flexibility to work schedules that may include 10+ hour shifts, weekends, evenings, and holidays.
Ability to lift 25 or more pounds and perform physical activities such as standing, walking, and reaching.
Ability to work around potential exposure to pets that may bite or scratch, biological hazards, and medications.

Nice To Haves

Front desk or call center experience in a fast-paced environment.
Veterinary experience.

Responsibilities

Greet clients and patients in a friendly, positive manner when they call or arrive.
Manage incoming calls, address client needs, and schedule appointments to support access to veterinary care.
Convert more than 20% of incoming new-client calls into scheduled appointments.
Promote Care Companion Plans and other services, educating clients about preventive care options.
Make weekly reminder calls to clients who are due or overdue for services and book appointments in accordance with the Client Reminder SOP.
Perform receptionist duties, including patient intake and discharge, and support smooth transitions from calls to appointments and in-person care.
Educate clients about and facilitate use of the client-facing online pharmacy.
Handle cashier duties, reconcile the cash drawer daily, and complete opening and closing processes.
Maintain accurate patient medical charts and thorough documentation.
Coordinate with the veterinary team to streamline patient flow and improve the client experience.
Keep the reception area clean and inviting.
Provide professional, attentive, empathetic, and personalized customer service; respond to clients’ needs and emotions and resolve complaints proactively.
Follow OSHA standards and company policies to maintain a safe, compliant work environment.
Learn basic veterinary technical skills, including animal restraint and laboratory duties.
Take on other responsibilities as assigned to support team success and improve call-to-conversion efficiency.