Veterinary Receptionist

Veterinary Practice Partners • Easley, SC

6d

About The Position

Paw Prints Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for clients and their pets. The role combines accurate administrative work with warm, professional client service, including interactions that may be emotionally sensitive. The receptionist supports a positive client experience and efficient patient flow in a clinical setting.

The position is full-time, scheduled for 3–4 days of 10 hours per week. Starting pay is $16.50 per hour, determined by the candidate’s skills, experience, and qualifications. The role requires at least one year of veterinary receptionist experience, familiarity with veterinary terminology and clinical processes, and the ability to manage a busy front desk while remaining composed and accurate.

Requirements

• At least 1 year of experience as a veterinary receptionist.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Demonstrated customer service skills and the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Nice To Haves

• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet are preferred.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries about appointment scheduling, prescription refills, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain a clean and organized reception area and waiting room.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off for full-time employees.
• 401(k) plan for full-time employees.
• Professional development opportunities.
• Employee pet discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed