Veterinary Receptionist

Glenway Animal Hospital•Cincinnati, OH

About The Position

Glenway Animal Hospital is seeking a part-time Veterinary Receptionist to support clients and patients at the hospital. The role maintains the reception area, welcomes clients and patients, responds to questions and concerns, handles calls and emails, schedules appointments, and processes client check-ins, checkouts, and payments. Receptionists also provide compassionate, discreet emotional support to clients during difficult situations and should be comfortable with a range of medical outcomes. The hospital provides wellness and comprehensive veterinary care for cats, dogs, and small pets, including rabbits, ferrets, guinea pigs, hamsters, gerbils, chinchillas, and rats. Staff can access virtual and hands-on interactive training and continuing development. The advertised pay range is $16–$17 per hour, depending on experience. Benefits may vary by employment status, and hiring eligibility may depend on satisfactory pre-employment screening.

Requirements

Compassionate, calm, and team-oriented approach.
Ability to multitask and communicate effectively.
Strong organizational skills and computer skills.
Self-starter with a desire to continue advancing knowledge and skills.
Ability to withstand unpleasant odors and noises.
May be exposed to bites, scratches, animal waste, and potentially contagious diseases.

Nice To Haves

At least one year of veterinary experience is preferred.

Responsibilities

Maintain the visual appeal of the hospital reception area.
Greet and welcome clients and patients.
Answer questions and triage client concerns.
Answer calls and emails and direct them to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Check clients in and out and process payments.
Offer clients friendly, compassionate, and discreet emotional support during times of need.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
401(k) and 401(k) matching program.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement program for an AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.