Veterinary Receptionist

Veterinary Practice Partners•Rockville, MD

About The Position

Caring Hands Animal Hospital Rockville is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role combines accurate administrative work with warm, professional customer service across a range of interactions, including sensitive and emotionally complex situations. The successful candidate will have experience managing a high-volume front desk, remain composed under pressure, and provide consistent, high-quality service in a clinical setting. This is a part-time position averaging 20–25 hours per week. Shifts are typically from 1:00 PM to 8:00 PM, with days varying and a 7:30 AM to 4:00 PM shift every other Saturday. The hourly salary is $18.00–$20.00, depending on skills and experience. Caring Hands describes its approach to veterinary care as transparent, personalized, and rooted in trust. The organization emphasizes compassion, integrity, reliability, teamwork, and creating a welcoming environment for pets and their people.

Requirements

At least 1 year of experience as a veterinary receptionist.
Experience with veterinary practice management software.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
Strong verbal and written communication skills, including active listening and conflict resolution.
Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Nice To Haves

Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet software.

Responsibilities

Greet and check in clients and patients; verify and update medical records; and confirm appointment details using practice management software.
Answer and manage a multi-line telephone system, responding to inquiries about appointment scheduling, prescription refills, vaccination records, and general hospital information.
Handle client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
Maintain the cleanliness and organization of the reception area and waiting room.