Veterinary Receptionist

Alliance Animal Health•Martinsburg, WV

About The Position

Shenandoah Veterinary Hospital is seeking a Veterinary Receptionist to support clients and patients and help maintain efficient daily hospital operations. The receptionist maintains the reception area's appearance; welcomes clients and patients; answers questions and triages client concerns; and handles calls and emails, directing them to the appropriate person. The role also schedules appointments, checks clients in and out, and processes payments. Receptionists provide compassionate, discreet emotional support to clients during difficult times and must be comfortable with a range of medical outcomes. The position involves potential exposure to unpleasant odors and noises, bites, scratches, animal waste, and potentially contagious diseases. The hospital offers virtual and hands-on interactive training and continuing development for employees seeking to build expertise or advance their careers.

Requirements

Be compassionate, calm, a team player, a multitasker, and a strong communicator.
Be highly organized and possess computer skills.
Be a self-starter with a desire to continue advancing knowledge and skills.
Be comfortable with various medical outcomes.
Be able to withstand unpleasant odors and noises and potential exposure to bites, scratches, animal waste, and potentially contagious diseases.

Nice To Haves

At least one year of veterinary experience.

Responsibilities

Maintain the visual appeal of the hospital reception area.
Greet and welcome clients and patients.
Answer questions and triage client concerns.
Answer calls and emails and direct them to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Check clients in and out and process payments.
Provide friendly, compassionate, and discreet emotional support to clients during times of need.

Benefits

Health, dental, and vision benefits.
Liability insurance.
401(k) and 401(k) matching.
Life and supplemental insurance.
Health savings account (HSA) and flexible spending account (FSA).
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement for an AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.