Veterinary Receptionist

Veterinary Practice Partners•Berlin, VT

About The Position

Onion River Animal Hospital is seeking a dedicated, client-focused Veterinary Receptionist to support clients and patients at the front desk. Candidates may bring transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service environments. Veterinary-specific knowledge is not required; onboarding and training will cover veterinary workflows, software, and medical terminology. The role calls for composure under pressure, an affinity for animals, and the ability to support clients in emotionally demanding situations. This is a full-time position with scheduled shifts during hospital hours. The hospital is open Monday through Friday from 8:00 AM to 8:00 PM and Saturday from 8:00 AM to 4:00 PM. Compensation is $18–$22 per hour, based on skills, experience, and qualifications. Onion River Animal Hospital is an AAHA-accredited practice and Vermont’s first Fear Free Certified Practice, serving Central Vermont for over 35 years. The team includes 33 technical and client service professionals. The hospital describes its facility as state-of-the-art and its culture as supportive, team-oriented, inclusive, and encouraging of career growth and work-life balance.

Requirements

At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and comfort learning new software and workflows.
Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
Genuine affinity for animals and comfort working in a clinical setting.

Nice To Haves

Experience in a veterinary clinic, animal care facility, or medical office.
Familiarity with veterinary or medical terminology.
Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

Greet and check in clients and patients; collect intake information and confirm appointment details.
Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
Check clients out, process payments, post charges, and schedule future appointments.
Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
Enter data accurately and maintain organized records in the practice management system after onboarding and training.
Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
Maintain a clean, organized, and welcoming reception and waiting area.