Veterinary Receptionist
About The Position
Highland Animal Hospital is seeking a skilled and compassionate full-time Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and combines administrative precision with warmth across a wide range of interactions, including sensitive or emotionally complex situations. Qualified candidates have experience managing high-volume front desk operations, remain calm under pressure, and are committed to consistent, high-quality customer service in a clinical setting. The schedule is full-time across 4–5 days per week. Weekday shifts are scheduled between 7:15 a.m. and 7:30 p.m., with rotating Saturdays from 7:30 a.m. to 1:30 p.m. Salary is $20–$22 per hour, determined by skills, experience, and qualifications.
Requirements
- At least 1 year of experience as a veterinary receptionist.
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
- Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
- Strong verbal and written communication skills, including active listening and conflict resolution.
- Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Nice To Haves
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet are preferred.
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
- Answer and manage a multi-line telephone system, responding to inquiries about appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in sensitive situations such as euthanasia scheduling and end-of-life discussions.
- Maintain accurate electronic medical records and ensure timely data entry in the veterinary practice information management system.
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
- Maintain cleanliness and organization of the reception area and waiting room.
Benefits
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off.
- 401(k) plan for full-time employees.
- Professional development opportunities.
- Employee pet discount.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
