Veterinary Receptionist - Orlando, FL
About The Position
Animal Hospital at Baldwin Park is hiring an experienced bilingual Veterinary Receptionist to provide exceptional service to clients and support the veterinary team. The role requires clear, compassionate communication in English and Spanish and is suited to someone who can manage multiple priorities in a busy veterinary hospital. The practice describes its workplace as supportive, collaborative, and committed to excellent client and patient care. The position is full-time, with negotiable compensation based on experience and 4- or 5-day workweeks that include rotating Saturdays. Candidates must be available to work the closing shift. The receptionist welcomes clients and patients, supports client check-in and check-out, answers phones, schedules appointments, and helps coordinate daily workflow. The role also includes explaining treatment plans and next steps, maintaining accurate medical records, processing invoices and payments, coordinating communication between clients and the veterinary team, addressing questions and concerns professionally, and maintaining an organized, welcoming front desk. Receptionists collaborate with doctors, technicians, and teammates to help the hospital run smoothly. The employer offers compensation based on skills and future performance, retirement savings options, insurance and wellness benefits, paid time off, pet-related discounts, bonuses, and professional development and continuing education opportunities. Some benefits are limited to full-time employees, and parental leave is available after one year of service subject to the stated conditions.
Requirements
- Previous veterinary or medical office experience.
- Fluency in both English and Spanish.
- Strong customer service and communication skills.
- A friendly, professional, and compassionate approach.
- Ability to multitask and stay organized in a busy environment.
- Confidence communicating with clients in person and over the phone.
- Ability to remain calm and professional during stressful or emotional situations.
- Strong attention to detail and follow-through.
- Comfort working with clients, pets, and the veterinary team.
- Reliability and availability to work the closing shift.
- A positive, collaborative, team-first mindset.
Nice To Haves
- Experience with ezyVet is helpful but not required.
Responsibilities
- Welcome clients and patients with warmth, professionalism, and compassion.
- Assist clients with patient check-in and check-out.
- Answer phones and provide exceptional customer service.
- Schedule appointments and help coordinate an efficient daily workflow.
- Communicate clearly with clients in English and Spanish.
- Help clients understand treatment plans, recommendations, and next steps.
- Maintain accurate client and patient information in the medical record.
- Process invoices and collect payments.
- Coordinate communication between clients and the veterinary team.
- Handle client questions and concerns calmly and professionally.
- Maintain an organized, efficient, and welcoming front desk.
- Collaborate with doctors, technicians, and teammates to help the hospital run smoothly.
Benefits
- Competitive, flexible compensation based on skill set and future performance.
- 401(k) matching and Roth Retirement Savings Plan.
- Flexible Spending Account (full-time only).
- 529 Savings Plan.
- Tuition support program (full-time only).
- Referral bonus program.
- Medical, dental, and vision insurance (full-time only).
- Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for employees and eligible family members (full-time only).
- Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service, subject to stated conditions.
- Sick time and paid time off.
- Free or discounted lab work for employee pets.
- Pet discounts on services and products.
- Pet food discount program.
- Quarterly team rewards bonus program.
- Professional development opportunities.
- Continuing education allowance.
- Uniform allowance.
- Six paid holidays (full-time only).
- Employee Assistance Program.
- Employee discount program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
