Veterinary Receptionist

Centreville•Centreville, VA

14d•Onsite

About The Position

Caring Hands Animal Hospital in Centreville is seeking a dedicated, client-focused Veterinary Receptionist. The role welcomes candidates with transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service environments. Veterinary-specific knowledge is not required; onboarding and training are provided in veterinary workflows, software, and medical terminology. The receptionist supports clients with varied needs, including emotionally demanding situations, and helps daily hospital operations run efficiently. The schedule is 30–40 hours per week, including a mix of morning and evening shifts and every other Saturday. Compensation is $18.00–$23.00 per hour, with the possibility of a higher rate depending on skills, experience, and qualifications. The hospital describes itself as a large, well-equipped, AAHA-accredited, full-service facility, open six days a week, with computerized patient records, digital radiography, and an in-house laboratory.

Requirements

At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and comfort learning new software and workflows.
Reliability, punctuality, and professionalism; ability to work independently and as part of a team.
Genuine affinity for animals and comfort working in a clinical setting.

Nice To Haves

Experience in a veterinary clinic, animal care facility, or medical office.
Familiarity with veterinary or medical terminology.
Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

Greet and check in clients and patients, collect intake information, and confirm appointment details.
Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
Process client check-outs, including payments, posting charges, and scheduling future appointments.
Provide composed, compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
Enter data accurately and maintain organized records in the practice management system after onboarding and training.
Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
Maintain a clean, organized, and welcoming reception and waiting area.