Veterinary Receptionist - Jacksonville, FL

Vetcor•Jacksonville, FL

About The Position

Miramar Animal Hospital is hiring an experienced Veterinary Receptionist to serve as the first point of contact for clients and their pets. The role supports a welcoming client experience from the initial phone call through checkout and works closely with veterinarians and veterinary technicians to keep clinic operations running smoothly. The position is full-time, with four-day work weeks and rotating half-day Saturday shifts. Salary is negotiable and based on experience. Candidates need previous customer service experience; veterinary experience is preferred. Evening-shift availability and alternating Saturday availability are required. The Veterinary Receptionist greets clients and patients, handles communications and appointment scheduling, processes payments, maintains client and patient records, and coordinates requests with the medical team. The role also calls for a compassionate approach when helping clients through stressful or emotional situations, including end-of-life visits, and maintaining a clean, organized reception area. Miramar Animal Hospital describes its culture as collaborative and inclusive, with a focus on excellent client service, animal care, and employee growth. Benefits include retirement savings support, health and supplemental insurance for eligible full-time employees, paid parental leave subject to eligibility conditions, paid time off and holidays, pet discounts, bonuses, and professional development support.

Requirements

Previous experience in a customer service role.
Strong communication and interpersonal skills in person, by phone, and in writing.
Ability to multitask and stay organized in a fast-paced environment.
Strong attention to detail and accuracy with records and payments.
Comfort using computers and office management systems.
Compassionate, patient approach with clients and their pets.
Passion for animal care and client service.
Availability for evening shifts and alternating Saturdays.

Nice To Haves

Veterinary receptionist or client care experience.
Experience with veterinary practice management software.

Responsibilities

Greet clients and patients warmly and provide customer service from check-in through check-out.
Answer phone calls, texts, and emails, and respond to client questions and concerns promptly and professionally.
Schedule appointments and manage daily appointment flow.
Process payments, review invoices and estimates with clients, and answer billing questions.
Update client and patient records accurately and send appointment and vaccine reminders.
Handle prescription refill and pet food requests, take messages, and route them to the medical team.
Collaborate with veterinarians and veterinary technicians to support smooth clinic operations.
Support clients compassionately during stressful or emotional moments, including end-of-life visits.
Maintain a clean, organized, and welcoming reception area.

Benefits

401(k) matching and Roth Retirement Savings Plan.
Flexible Spending Account for full-time employees.
529 Savings Plan.
Tuition Support Program.
Referral bonus program.
Medical, dental, and vision insurance for full-time employees.
Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for eligible full-time employees.
Up to three weeks of full pay for the birth or adoption of a child, subject to eligibility conditions and state paid family leave provisions.
Sick time and paid time off.
Free or discounted lab work for employee pets.
Discounts on pet services and products, and a pet food discount program.
Quarterly team rewards bonus program.
Professional development opportunities and continuing education allowance.
Uniform allowance.
Six paid holidays for full-time employees.
Employee Assistance Program.
Employee discount program.