Veterinary Receptionist - Orlando, FL

Animal Hospital at Baldwin Park • Orlando, FL

2d

About The Position

Animal Hospital at Baldwin Park is hiring an experienced, bilingual Veterinary Receptionist to provide exceptional service to clients and support the veterinary team. The role requires clear, compassionate communication in English and Spanish and is suited to someone with veterinary or medical receptionist experience who can manage multiple priorities in a busy hospital environment. The position is full-time, with negotiable compensation based on experience and 4- or 5-day workweeks that include rotating Saturdays. The candidate must be available for the closing shift.

The receptionist helps create a welcoming client experience, coordinates front-desk workflows, supports communication between clients and the veterinary team, and maintains accurate medical records. The practice describes its environment as supportive, collaborative, and committed to excellent client and patient care. It also emphasizes professional growth, teamwork, and an inclusive workplace.

Requirements

• Previous veterinary or medical office experience.
• Fluency in both English and Spanish.
• Strong customer service and communication skills.
• A friendly, professional, and compassionate approach.
• Ability to multitask and stay organized in a busy environment.
• Confidence communicating with clients in person and over the phone.
• Ability to remain calm and professional during stressful or emotional situations.
• Strong attention to detail and follow-through.
• Comfort working with clients, pets, and the veterinary team.
• Reliability and availability to work the closing shift.
• A positive, collaborative, team-first mindset.

Nice To Haves

• Experience with ezyVet is helpful but not required.

Responsibilities

• Welcome clients and patients warmly, professionally, and compassionately.
• Assist clients with patient check-in and check-out.
• Answer phones and provide exceptional customer service.
• Schedule appointments and help coordinate an efficient daily workflow.
• Communicate clearly with clients in English and Spanish.
• Help clients understand treatment plans, recommendations, and next steps.
• Maintain accurate client and patient information in medical records.
• Process invoices and collect payments.
• Coordinate communication between clients and the veterinary team.
• Handle client questions and concerns calmly and professionally.
• Maintain an organized, efficient, and welcoming front desk.
• Collaborate with doctors, technicians, and teammates to help the hospital run smoothly.

Benefits

• Competitive, flexible compensation based on skill set and future performance.
• 401(k) matching and Roth Retirement Savings Plan.
• Flexible Spending Account for full-time employees.
• 529 Savings Plan.
• Tuition Support Program for full-time employees.
• Referral bonus program.
• Medical, dental, and vision insurance for full-time employees.
• Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for employees and eligible family members; listed for full-time employees.
• Up to three weeks of full pay for the birth or adoption of a child for full-time employees after one year of service, subject to the stated state paid-family-leave exception.
• Sick time and paid time off.
• Free or discounted lab work for employee pets.
• Discounts on pet services and products, and a pet food discount program.
• Quarterly Team Rewards Bonus Program.
• Professional development opportunities and continuing education allowance.
• Uniform allowance.
• Six paid holidays for full-time employees.
• Employee Assistance Program.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed