Veterinary Receptionist - Jacksonville, FL

Miramar Animal Hospital • Jacksonville, FL

3d

About The Position

Miramar Animal Hospital is hiring an experienced Veterinary Receptionist to serve as the first point of contact for clients and their pets. The receptionist helps create a welcoming experience from the first phone call through checkout and works closely with veterinarians and veterinary technicians to keep clinic operations running smoothly.

This is a full-time role with four-day work weeks and rotating half-day Saturday shifts. The salary is negotiable and based on experience. The position requires previous customer service experience; veterinary experience is preferred. Candidates should be available for evening shifts and alternating Saturdays.

Requirements

• Previous experience in a customer service role.
• Strong communication and interpersonal skills in person, by phone, and in writing.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail and accuracy with records and payments.
• Comfort with computers and office management systems.
• Compassionate, patient approach with clients and their pets.
• Passion for animal care and client service.
• Availability for evening shifts and alternating Saturdays.

Nice To Haves

• Veterinary receptionist or client care experience.
• Experience with veterinary practice management software.

Responsibilities

• Greet clients and patients warmly and provide outstanding customer service from check-in to check-out.
• Answer phone calls, texts, and emails, and respond promptly and professionally to client questions and concerns.
• Schedule appointments and manage daily appointment flow.
• Process payments, review invoices and estimates with clients, and answer billing questions.
• Accurately update client and patient records and send appointment and vaccine reminders.
• Handle prescription refill and pet food requests, take messages, and route them to the medical team.
• Collaborate with veterinarians and veterinary technicians to support smooth clinic operations.
• Support clients compassionately during stressful or emotional moments, including end-of-life visits.
• Maintain a clean, organized, and welcoming reception area.

Benefits

• Competitive, flexible compensation based on skill set and future performance.
• 401(k) matching and Roth Retirement Savings Plan.
• Flexible Spending Account for full-time employees.
• 529 Savings Plan.
• Tuition Support Program.
• Referral bonus program.
• Medical, dental, and vision insurance for full-time employees.
• Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for employees and eligible family members (full-time only).
• Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service, subject to the stated state paid-family-leave limitation.
• Sick time and paid time off.
• Free or discounted lab work for employee pets.
• Discounts on pet services and products, plus a pet food discount program.
• Quarterly Team Rewards Bonus Program.
• Professional development opportunities and continuing education allowance.
• Uniform allowance.
• Six paid holidays for full-time employees.
• Employee Assistance Program.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed