Veterinary Receptionist

Urgent Pet Care•Papillion, NE

About The Position

At Urgent Pet Care, Customer Service Representatives are the first point of contact for pets and their families during emergencies. They provide compassionate support, help clients through check-in, keep families informed while their pets receive care, and coordinate clear communication with the medical team. This role involves helping people who may be scared, anxious, or overwhelmed and requires comfort with a range of medical outcomes. The position offers opportunities for virtual and hands-on training and continued development.

Requirements

Experience in customer service.
Ability to work evenings, weekends, and holidays.
Strong communication and multitasking skills, including the ability to remain calm and focused when busy.
Strong organizational skills and computer skills.
A self-starter who wants to continue advancing their knowledge and skillset.
Ability to withstand unpleasant odors and noises and potential exposure to bites, scratches, animal waste, and contagious diseases.

Nice To Haves

Veterinary or medical background; this is a bonus but is not required, as training is available.

Responsibilities

Greet clients kindly and empathetically in person and over the phone.
Help pet parents check in quickly and smoothly.
Keep clients updated about their pets while they are receiving care.
Manage records, payments, and paperwork accurately.
Work closely with the medical team to ensure communication is clear and timely.
Offer compassionate and discreet emotional support to families during times of need.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
401(k) and 401(k) matching program.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Competitive compensation.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement for an AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.