Veterinary Receptionist/Assistant

Veterinary Practice Partners•Miami, FL

About The Position

South Kendall Animal Hospital is seeking a skilled, compassionate veterinary receptionist/assistant to serve as the primary point of contact for clients and their pets. The role combines front-desk administration and client care with clinical support. It requires high-volume front desk experience, composure under pressure, and consistently strong customer service in a clinical setting, including during sensitive or emotionally complex interactions. The schedule is Monday through Friday, 8 AM–6 PM, and every other Saturday, 8 AM–4 PM. The hospital provides medical, dental, and vision insurance, paid time off, a 401(k) plan for full-time employees, and professional development opportunities. South Kendall Animal Hospital provides veterinary care in Palmetto Bay, Florida, and serves families throughout Pinecrest, Cutler Bay, South Miami, and Kendall.

Requirements

At least 1 year of experience working in a veterinary setting in a receptionist and/or assistant capacity.
Experience with veterinary practice management software.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Technical know-how in disinfection, medication administration, and use of diagnostic equipment.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Physical ability to handle and restrain animals of varying sizes, breeds, and temperaments safely and compassionately.
Proven customer service skills and ability to manage high-volume client relations with composure and accuracy.
Strong verbal and written communication skills, including active listening and conflict resolution.
Ability to switch between front-desk and clinical duties as patient flow requires.

Nice To Haves

Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

Greet and check in clients and patients; verify and update medical records; and confirm appointment details using practice management software.
Answer and manage a multi-line telephone system and respond to inquiries about appointments, prescription refills, vaccination records, and hospital information.
Check clients out, process payments, post charges, explain invoices, and schedule follow-up appointments.
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in sensitive situations such as euthanasia scheduling and end-of-life discussions.
Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
Keep the reception area and waiting room clean and organized.
Assist veterinarians and veterinary technicians during examinations, treatments, and surgeries.
Handle and restrain animals safely and compassionately, including fearful or reactive animals.
Prepare examination rooms and surgical areas by cleaning and sterilizing equipment and surfaces.
Perform basic laboratory tests, including collecting blood, urine, and stool samples.
Administer medications and vaccinations under a veterinarian’s supervision.
Feed, bathe, and exercise animals as needed, and monitor hospitalized or boarding patients for changes in condition.
Clean and maintain the clinic, including examination rooms, treatment areas, and kennels, and keep supplies stocked.
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
Move between front-desk and clinical duties as patient flow requires.