Veterinary Receptionist/Assistant

South Kendall Animal Hospital • Miami, FL

4d

About The Position

South Kendall Animal Hospital is seeking a skilled and compassionate veterinary receptionist/assistant to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and combines accurate front-desk administration with warm, professional communication, including in sensitive or emotionally complex situations. Candidates should have experience managing high-volume front-desk operations, remain composed under pressure, and provide consistent, high-quality customer service in a clinical setting.

The position balances reception responsibilities with hands-on clinical support. It involves interacting with clients, maintaining records and appointments, assisting veterinarians and technicians, and supporting the care and monitoring of animals. The schedule is Monday through Friday, 8 a.m. to 6 p.m., and every other Saturday, 8 a.m. to 4 p.m.

Requirements

• At least one year of experience working in a veterinary setting in a receptionist and/or assistant capacity.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Technical know-how in disinfection, administering medication, and using diagnostic equipment.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Physical ability to safely and compassionately handle and restrain animals of varying sizes, breeds, and temperaments.
• Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Ability to move between front-desk and clinical duties throughout the shift as patient flow requires.

Nice To Haves

• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet are preferred.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointments using practice management software.
• Answer and manage a multi-line telephone system and respond to inquiries about appointments, prescription refills, vaccination records, and hospital information.
• Complete client check-out by processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
• Keep the reception area and waiting room clean and organized.
• Assist veterinarians and veterinary technicians during examinations, treatments, and surgeries.
• Handle and restrain animals safely and compassionately, including fearful or reactive animals.
• Prepare examination rooms and surgical areas by cleaning and sterilizing equipment and surfaces.
• Perform basic laboratory tests, including collecting blood, urine, and stool samples.
• Administer medications and vaccinations under a veterinarian's supervision.
• Feed, bathe, and exercise animals as needed, and monitor hospitalized or boarding patients for changes in condition.
• Clean and maintain exam rooms, treatment areas, and kennels, and ensure supplies are stocked.
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off for full-time employees.
• 401(k) plan for full-time employees.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed