Veterinary Receptionist/Assistant

Vetcor•New Fairfield, CT

About The Position

New Fairfield Animal Hospital is hiring a Veterinary Receptionist and Assistant for its three-doctor small-animal practice. The role combines front-desk client service with support for patient care in the treatment area. Team members receive hands-on training from experienced colleagues, and continuing education and professional growth are encouraged. The hospital describes its culture as supportive, collaborative, compassionate, and inclusive. The schedule is a predictable four-day work week with rotating Saturdays, no night shifts, and one-hour lunch breaks. Compensation is negotiable and based on experience. The position offers a range of financial, health, professional-development, and lifestyle benefits, with some benefits limited to full-time employees or subject to eligibility conditions.

Requirements

Strong communication and client-service skills.
A compassionate and empathetic approach toward clients, patients, and coworkers.
A positive attitude and willingness to learn.
Ability to multitask and stay organized in a busy environment.
A team-oriented mindset and willingness to ask for and offer help.
Attention to detail and commitment to high-quality patient care.
Genuine passion for veterinary medicine and teamwork.
Availability for rotating Saturdays.
Ability to stand for extended periods and lift [Weight] lbs with assistance.

Nice To Haves

Veterinary technician licensure is welcomed but not required.

Responsibilities

Greet clients and patients warmly and professionally.
Answer phones, route calls, and respond promptly to voicemails.
Schedule appointments, rechecks, and recommended services using a multi-doctor calendar.
Check patients in and out, collect payments, and process invoices.
Communicate hospital policies, pricing, and services; educate clients about preventive care and next steps.
Handle client concerns empathetically and professionally.
Assist veterinarians during examinations, treatments, and procedures.
Obtain patient histories, vitals, and assessments.
Perform in-house laboratory testing, including CBC/chemistry, urinalysis, cytology, and fecal testing.
Feed, walk, and care for hospitalized patients.
Maintain accurate patient records and medical charts.
Keep the front desk, lobby, kennels, and treatment areas clean and organized.
Carry out other responsibilities as needed based on hospital needs, experience, training, certifications, credentials, and assigned responsibilities.

Benefits

Competitive pay with a flexible approach to compensation reflecting skill set and future performance.
401(k) matching and Roth Retirement Savings Plan.
Tuition support program.
Referral bonus program.
Flexible Spending Account for full-time employees.
529 Savings Plan.
Medical, dental, and vision insurance for full-time employees.
Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance, for full-time employees.
Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service, subject to stated exclusions where state paid family leave programs apply.
Sick time and paid time off.
Free or discounted lab work for employee pets.
Pet discounts on services and products.
Pet food discount program.
Quarterly Team Rewards Bonus Program.
State veterinary technician license reimbursement.
VTNE exam fee reimbursement.
Professional development opportunities.
Continuing education allowance.
Uniform allowance.
Six paid holidays for full-time employees.
Employee Assistance Program.
Employee discount program.
Up to three weeks of paid parental leave, as described in the benefits highlights.
Predictable four-day work week, rotating Saturdays, no night shifts, and one-hour lunch breaks.
Hands-on training and mentorship from experienced teammates.