Veterinary Receptionist

West Side Pet Clinic•Buffalo, NY

12d

About The Position

West Side Pet Clinic is seeking a dedicated, client-focused full-time Veterinary Receptionist. The clinic welcomes candidates with transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service settings. Veterinary-specific knowledge is not required; onboarding and training will cover veterinary workflows, software, and medical terminology. The role calls for composure under pressure, an affinity for animals, and the interpersonal skills to support clients through a range of experiences, including emotionally demanding situations. This is a full-time position with a four-day work week, from 7:45 AM to 5:00 PM, and no weekend hours. Pay is $17–$18 per hour, based on skills, experience, and qualifications. West Side Pet Clinic, established in 2014 in Buffalo, NY, provides affordable wellness care for dogs and cats, with a focus on preventative medicine and educating pet owners. The clinic is AAHA-accredited and emphasizes compassionate, accessible veterinary services.

Requirements

At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
Strong organization and attention to detail, with the ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and comfort learning new software and workflows.
Reliability, punctuality, professionalism, and the ability to work independently and as part of a team.
Genuine affinity for animals and comfort working in a clinical setting.

Nice To Haves

Experience in a veterinary clinic, animal care facility, or medical office.
Familiarity with veterinary or medical terminology.
Experience with PIMS software, such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
Complete client check-out, including processing payments, posting charges, and scheduling future appointments.
Provide composed, compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
Enter data accurately and maintain organized records in the practice management system after onboarding and training.
Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
Maintain a clean, organized, welcoming reception and waiting area.