Veterinary Receptionist

Olde Towne Animal Hospital • Southampton, NY

7d • $22 - $25

About The Position

Olde Towne Animal Hospital is seeking a dedicated, client-focused Veterinary Receptionist. Candidates with transferable experience in human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service environments are welcome. The role calls for composure under pressure, an affinity for animals, and interpersonal skills to support clients through a range of experiences, including emotionally demanding situations. Veterinary-specific knowledge is not required; onboarding and training are provided.

This is a full-time position with variable days. Standard weekday shifts are 8:00 a.m.–5:00 p.m. or 9:00 a.m.–6:00 p.m., Monday through Friday. Alternating Saturday shifts from 8:00 a.m.–5:00 p.m. are required. The stated hourly salary range is $22–$25, depending on skills, experience, and qualifications.

Olde Towne Animal Hospital describes its goal as creating healthier and happier families through reduced recovery times after procedures, state-of-the-art technology, brand-new facilities, and a friendly, effective staff.

Requirements

• At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
• Strong organizational skills and attention to detail, with the ability to multitask effectively in a fast-paced environment.
• Proficiency in Microsoft Office and comfort learning new software and workflows.
• Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Nice To Haves

• Experience in a veterinary clinic, animal care facility, or medical office.
• Familiarity with veterinary or medical terminology.
• Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details professionally and welcomingly.
• Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
• Perform client check-out, including processing payments, posting charges, and scheduling future appointments.
• Provide composed and compassionate service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
• Enter data accurately and maintain organized records in the practice management system after onboarding and training.
• Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan for full-time employees.
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology.
• Professional development opportunities.
• Employee pet discount.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed