Veterinary Receptionist
About The Position
City Veterinary Care is a non-profit organization committed to helping New York City's dogs and cats, alongside its non-profit initiative, The Toby Project, which aims to address pet overpopulation. The hospital offers comprehensive care, including preventative care, vaccines and monitoring, dentistry, 24-hour nursing care, specialty care, and state-of-the-art equipment. The Veterinary Receptionist maintains the reception area, welcomes clients and patients, responds to questions and triages client concerns, and directs calls and emails to the appropriate party. The role schedules appointments to support efficient daily operations, checks clients in and out, and processes payments. Receptionists also provide compassionate, discreet emotional support to clients during difficult times and should be comfortable with a variety of medical outcomes. The work may involve exposure to loud barking and brief periods of unpleasant odors. Training and continuing development opportunities are available.
Requirements
- At least 2 years of veterinary reception experience.
- Experience with Cornerstone software.
- Be compassionate, calm, and a team player.
- Be able to multitask and communicate strongly.
- Be highly organized and possess computer skills.
- Be a self-starter with a desire to advance knowledge and skills.
Responsibilities
- Maintain the visual appeal of the hospital reception area.
- Greet and welcome clients and patients.
- Answer questions and triage client concerns.
- Answer calls and emails and direct them to the appropriate party for resolution.
- Schedule appointments to maximize efficiency and daily flow.
- Check clients in and out and process payments.
- Provide friendly, compassionate, and discreet emotional support to clients during times of need.
Benefits
- Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
- 401(k) and 401(k) matching program.
- Employee Assistance Program.
- Paid vacation and sick time for all employees.
- Paid bereavement program.
- Paid parental leave program.
- Continuing education allowance for licensed, registered, or certified roles.
- Tuition reimbursement for any AVMA-accredited veterinary technology program.
- Career development opportunities.
- Referral bonus program for most positions.
- Additional benefits may include personal pet discounts, holiday pay, uniform allowance, and bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
