Veterinary Receptionist

Veterinary Practice Partners•Creve Coeur, MO

13d•Onsite

About The Position

Fox Creek Veterinary Hospital at Creve Coeur is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role contributes to the client experience by combining administrative accuracy with warmth and professionalism, including during sensitive or emotionally complex interactions. Candidates should have experience with high-volume front desk operations, remain composed under pressure, and deliver consistent customer service in a clinical setting. Fox Creek Veterinary Hospital’s newest location is opening in Creve Coeur, Missouri. The hospital is part of the Fox Creek family, which has locations in Wildwood, Kirkwood, and Manchester. Founded in 2000, Fox Creek provides compassionate, high-quality veterinary medicine using advanced facilities and equipment and is an AAHA-Accredited practice. The Creve Coeur team will provide services for dogs, cats, and other animals in a modern, welcoming environment, with a collaborative, team-oriented culture. This is a full-time role with shifts scheduled within hospital operating hours of 8:00 AM to 8:00 PM, Monday through Sunday. Rotating weekends and holidays are required. Compensation is $18–$22 per hour, depending on the candidate’s skills, experience, and qualifications.

Requirements

At least 1 year of experience as a veterinary receptionist.
Experience with veterinary practice management software.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
Strong verbal and written communication skills, including active listening and conflict resolution.
Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Nice To Haves

Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet software.

Responsibilities

Greet and check in clients and patients; verify and update medical records; and confirm appointment details using practice management software.
Answer and manage a multi-line telephone system and respond to inquiries about appointments, prescription refills, vaccination records, and general hospital information.
Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
Maintain cleanliness and organization of the reception area and waiting room.