Veterinary Receptionist/Assistant

Veterinary Practice Partners•Miami, FL

2d•Onsite

About The Position

South Kendall Animal Hospital is seeking a skilled and compassionate veterinary assistant/receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and combines administrative accuracy with warmth and professionalism, including during sensitive or emotionally complex interactions. Candidates should have experience managing a high-volume front desk, remain calm under pressure, and provide consistent customer service in a clinical setting. The position combines front-desk and clinical support duties. Front-desk work includes client check-in and check-out, appointment scheduling, phone management, payment processing, medical-record maintenance, and compassionate communication about medical information and end-of-life care. Clinical support includes assisting veterinarians and technicians, handling animals safely, preparing and cleaning clinical areas, performing basic laboratory tasks, administering medications and vaccinations under veterinary supervision, and monitoring patients. The schedule is Monday through Friday, 8:00 a.m. to 6:00 p.m., and every other Saturday, 8:00 a.m. to 4:00 p.m. South Kendall Animal Hospital serves Palmetto Bay, Florida, and surrounding communities.

Requirements

At least one year of experience working in a veterinary setting in a receptionist and/or assistant capacity.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Technical know-how in disinfection, administering medication, and using diagnostic equipment.
Proficiency in appointment scheduling, multi-line phone management, medical-record management, and payment processing.
Physical ability to safely and compassionately handle and restrain animals of varying sizes, breeds, and temperaments.
Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
Strong verbal and written communication skills, including active listening and conflict resolution.
Ability to move between front-desk and clinical duties throughout the shift as patient flow requires.

Nice To Haves

Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet are preferred.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
Answer and manage a multi-line telephone system and respond to questions about appointments, prescription refills, vaccination records, and hospital information.
Check clients out by processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
Keep the reception area and waiting room clean and organized.
Assist veterinarians and veterinary technicians during examinations, treatments, and surgeries.
Handle and restrain animals safely and compassionately, including fearful or reactive animals.
Prepare examination rooms and surgical areas by cleaning and sterilizing equipment and surfaces.
Perform basic laboratory tests, including collecting blood, urine, and stool samples.
Administer medications and vaccinations under a veterinarian's supervision.
Feed, bathe, and exercise animals as needed, and monitor hospitalized or boarding patients for changes in condition.
Clean and maintain exam rooms, treatment areas, and kennels, and ensure supplies are stocked.
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain patient flow.