Veterinary Receptionist

Labahn Veterinary Hospital•Fort Smith, AR

About The Position

Labahn Veterinary Hospital is seeking a friendly, organized, and compassionate Veterinary Customer Service Representative/Receptionist. As a first point of contact for clients, this role helps create a welcoming experience and supports the hospital’s daily operations with accuracy and efficiency. The hospital serves Fort Smith, Arkansas, and nearby communities, providing comprehensive veterinary care to companion animals. The receptionist welcomes clients and patients, handles communications and appointment scheduling, supports check-in and checkout, processes payments, and assists with administrative tasks and record keeping. The role also involves helping clients navigate their visits and providing discreet, compassionate support during difficult situations. The position requires working in a veterinary hospital environment and includes physical demands and exposure to unpleasant odors, noises, animal waste, bites, scratches, and contagious diseases. Labahn Veterinary Hospital offers virtual learning, hands-on training, interactive development opportunities, and continued education to support professional growth. The hospital is part of Alliance Animal, a network of veterinary hospitals.

Requirements

Strong verbal and written communication skills.
Excellent organizational skills and the ability to multitask in a fast-paced environment.
Computer proficiency, attention to detail, and the ability to learn new systems and processes.
A compassionate, calm, and team-oriented attitude and genuine interest in helping people and animals.
Self-starter mindset and desire to continue learning and growing professionally.
Ability to follow tasks through to completion and work to improve processes with excellence.
Ability to stand for long periods, reach overhead, squat, and lift up to 50 pounds.
Comfort working in a veterinary hospital environment with unpleasant odors, noises, animal waste, bites, scratches, and contagious diseases.

Nice To Haves

Bilingual Spanish fluency is desired; preference is given to candidates fluent in reading, writing, and speaking Spanish.
Experience in customer service, cashier work, and a fast-paced environment is preferred.

Responsibilities

Welcome clients and patients professionally and maintain a clean, organized, inviting reception area.
Answer incoming phone calls, text messages, faxes, and emails; respond to questions and direct client concerns to the appropriate veterinary team member.
Schedule appointments to support daily workflow and the veterinary team’s needs.
Check clients in and out, take payments, and assist with administrative tasks.
Collect and update customer and patient information for accurate communication and record keeping.
Provide compassionate, discreet emotional support to clients during stressful or difficult situations.
Communicate professionally with veterinarians, veterinary assistants, and other team members.
Help clients navigate veterinary visits by providing clear information and ensuring their questions reach the appropriate team member.

Benefits

Health, dental, and vision benefits.
Liability insurance.
401(k) and 401(k) matching program.
Life and supplemental insurance.
Health savings account (HSA) and flexible spending account (FSA).
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Competitive compensation.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement for any AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may include personal pet discounts, holiday pay, uniform allowance, and bonuses.