Veterinary Receptionist

Veterinary Practice Partners • New York, NY

4d • $24 - $27 • Onsite

About The Position

Northside Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. This role is integral to the client experience and requires balancing administrative precision with warmth across a wide range of interactions, including sensitive or emotionally complex situations. The successful candidate will have experience managing high-volume front desk operations, remain calm under pressure, and provide consistent, high-quality customer service in a clinical setting.

This is a full-time position averaging 35–40 hours per week, worked as four 10-hour shifts. Availability is required Monday through Friday from 8:45 AM to 6:00 PM and for rotating Saturdays from 8:45 AM to 4:00 PM. The salary is $24–$27 per hour, determined by the candidate’s skills, experience, and qualifications.

Northside Veterinary Clinic, established in 1997 in Williamsburg, Brooklyn, is a full-service animal hospital focused on creating a comfortable, welcoming, and calming experience for pets and their owners. The clinic provides routine and emergency care, as well as alternative therapies including Chinese and Western herbal therapy, acupuncture, shockwave therapy, craniosacral therapy, and laser therapy.

Requirements

• At least 1 year of experience as a veterinary receptionist.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
• Availability Monday through Friday from 8:45 AM to 6:00 PM and for rotating Saturdays from 8:45 AM to 4:00 PM.

Nice To Haves

• Experience with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries about appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and enter data promptly in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain the cleanliness and organization of the reception area and waiting room.

Benefits

• Comprehensive benefits package
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Professional development opportunities
• Employee referral bonus of $1,000 for referring a new team member to one of the company’s 180+ partner hospitals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed