Veterinary Receptionist
About The Position
Willowrun Veterinary Hospital is hiring a part-time front-desk receptionist to serve as the first point of contact for veterinary clients and help set the tone for their visits. The role is suited to a customer service professional who thrives in a fast-paced environment, communicates clearly, and is passionate about animal care. The schedule is afternoons and rotating Saturdays. The hourly salary is $15–$16, dependent on skills and experience. Willowrun Veterinary Hospital is located in Smithfield, North Carolina. It was named the “Best Veterinary Hospital” in the 2023 Best of Johnston County awards and is Johnston County’s oldest veterinary hospital. It is also one of the longest-accredited American Animal Hospital Association facilities in the country.
Requirements
- Previous experience as a veterinary receptionist or medical office assistant is required.
- Strong organizational and multitasking skills.
- Ability to maintain a calm, professional, and positive demeanor.
Responsibilities
- Greet clients and their pets, complete appointment sign-in, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate accounting for service and product sales, handle payments, process credit and debit cards, and schedule future appointments.
- Answer client calls about appointments, hospital inquiries, medication refills, and other requests.
- Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Help maintain cleanliness and organization to support a positive client experience.
Benefits
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off.
- 401(k) plan for full-time employees.
- Professional development opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
