Veterinary Hospital Receptionist
About The Position
The Veterinary Hospital Receptionist, referred to in the posting as the Hospital Concierge, provides customer care to clients of Petco’s full-service Vetco Total Care hospitals. As often the first and last person clients encounter, the Concierge represents the hospital’s mission and values and helps create an excellent experience for pets, clients, and team members. The role supports efficient hospital operations by coordinating appointments and communications, keeping the workflow moving, and helping medical staff focus on patient care. The Concierge reports directly to the Hospital Office Manager and Hospital Leader on Duty for activities related to the care and handling of patients and clients. The position has no immediate supervisory responsibilities.
Requirements
- High school diploma.
- At least one year of previous experience working in a veterinary practice or in a customer-facing role in another organization.
- Excellent written and verbal communication skills.
- Compassionate and sympathetic manner, with the ability to maintain a professional attitude and demeanor during emotional and stressful situations.
- Exceptional telephone and computer skills.
- Willingness to learn new techniques and treatments, offer creative ideas, work as a team player, and accept change.
Nice To Haves
- Previous experience using a Practice Management System.
Responsibilities
- Answer the practice phone and route calls appropriately.
- Maintain the hospital appointment calendar, schedule appointments from callers or visitors, and review online bookings.
- Greet visitors, clients, and patients by name and notify technical staff when clients and patients arrive.
- Monitor wait times and make accommodations during busy periods or when medical staff are responding to emergencies.
- Participate in training new staff members and disseminating knowledge as required.
- Keep the waiting area clean and stocked, using special disinfectants when suspected contagious disease is present.
- Confirm appointments the prior day using each client’s preferred communication method—phone, email, or text—and make necessary adjustments.
- Maintain a basic understanding of hospital logistics to back up technical staff when rooms need to be prepared or patients discharged.
- Help optimize hospital workflow, including rescheduling appointments when needed and communicating with clients about unexpected delays.
- Ensure scheduled appointment durations are appropriate to the situation, including the number of pets and whether they are sick or well.
- Develop strategies that support both a positive client and pet experience and the medical staff’s ability to deliver care.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
