Veterinary Hospital Receptionist

Petco • Edmond, OK

7d

About The Position

The Veterinary Hospital Receptionist, referred to in the description as the Hospital Concierge, provides customer care to clients of Petco’s full-service Vetco Total Care hospitals. As typically the first and last person clients encounter, the Concierge represents the hospital’s mission and values, supports a positive experience for clients and patients, and helps foster teamwork and efficient hospital operations. The role requires balancing client needs with supporting medical staff so they can focus on care, including managing workflow and communicating with clients when delays arise.

The Concierge answers and routes calls, manages the appointment calendar, greets clients and patients, confirms appointments, monitors waiting times, and maintains a clean, stocked waiting area. The position also provides backup support to technical staff when needed. The role is conducted in a veterinary hospital and involves frequent direct contact with clients and their pets.

Requirements

• High school diploma.
• At least one year of previous experience working in a veterinary practice or in a customer-facing role at another organization.
• Excellent written and verbal communication skills.
• Compassionate and sympathetic demeanor, with the ability to remain professional during emotional and stressful situations.
• Exceptional telephone and computer skills.
• Team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Nice To Haves

• Previous experience using a Practice Management System.

Responsibilities

• Answer the practice phone and route calls appropriately.
• Maintain the hospital appointment calendar, schedule appointments from callers or visitors, and review online bookings.
• Greet visitors, clients, and patients by name and notify technical staff when clients arrive.
• Monitor wait times and make accommodations during busy periods or medical emergencies.
• Participate in training new staff and disseminating knowledge as required.
• Keep the waiting area clean and stocked, using special disinfectants when suspected contagious disease is present.
• Confirm appointments the prior day using each client’s preferred communication method (phone, email, or text) and make necessary adjustments.
• Provide basic logistical backup to technical staff when rooms need to be loaded or patients discharged and primary staff are occupied.
• Optimize hospital workflow, including rescheduling appointments when appropriate and keeping waiting clients informed about delays.
• Ensure appointment durations are appropriate to the situation, considering factors such as the number of pets and whether they are sick or well.
• Help create an optimal experience for clients and patients while enabling medical staff to focus on care.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED