Veterinary Hospital Receptionist

Petco • Palm Beach Gardens, FL

17h • Onsite

About The Position

The Veterinary Hospital Receptionist, referred to in the posting as the Hospital Concierge, provides customer care to clients of Petco’s full-service Vetco Total Care hospitals. The Concierge is often the first and last person clients encounter and helps ensure a welcoming, efficient hospital experience while supporting the medical team and fostering teamwork. The role focuses on optimizing hospital workflow, maintaining communication with clients, and balancing client and patient needs with the medical staff’s ability to deliver care. The position has no immediate supervisory duties and works under the direct supervision of the Hospital Office Manager and Hospital Leader on Duty for activities related to patient and client care.

The work is conducted in a Vetco Total Care full-service veterinary hospital and involves frequent direct contact with clients and their pets. Duties may include bending, kneeling, lifting up to 30 pounds as necessary, and standing for long periods. The role regularly communicates with clients, veterinary specialists, and companies providing products or services used by the practice.

Requirements

• High school diploma.
• At least one year of previous experience working in a veterinary practice or in a customer-facing role in another organization.
• Excellent written and verbal communication skills.
• Compassionate and sympathetic manner, with the ability to maintain a professional attitude and demeanor in emotional and stressful situations.
• Exceptional telephone and computer skills.
• Team-oriented and willing to learn new techniques and treatments, offer creative ideas, and accept change.
• Able to perform the essential duties with or without reasonable accommodation.
• Able to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods.

Nice To Haves

• Previous experience using a Practice Management System.

Responsibilities

• Answer the practice phone and route calls appropriately.
• Maintain the hospital appointment calendar, schedule appointments from callers or visitors, and review online bookings.
• Greet visitors, clients, and patients by name and notify technical staff when clients and patients arrive.
• Monitor wait times and make accommodations during busy periods or when medical staff is handling an emergency.
• Participate in training new staff and sharing knowledge as needed.
• Keep the waiting area clean and stocked, including using special disinfectants when a contagious disease is suspected.
• Confirm appointments the prior day using the client’s preferred communication method and make necessary adjustments.
• Provide backup support to technical staff with room preparation or patient discharges when primary staff are occupied.
• Optimize hospital workflow, including rescheduling appointments when needed and communicating with clients about delays.
• Ensure appointment durations are appropriate to the situation, considering factors such as the number of pets and whether they are sick or well.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED