Veterinary Hospital Receptionist

Petco Animal Supplies Stores•Avondale, AZ

20h•Onsite

About The Position

The Hospital Concierge provides excellent customer care to clients of Petco’s full-service Vetco Total Care hospitals and represents the organization’s mission and values. As a typical client’s first and last point of contact, the Concierge helps create an exceptional experience for clients and patients while supporting a cohesive, motivated practice team. The role helps keep hospital operations and workflow efficient by coordinating appointments, communicating with clients about delays, and adapting schedules to changing circumstances, including emergencies. The Concierge balances clients’ needs with the medical staff’s ability to focus on care, and contributes to a high-quality standard of care and a positive first and last impression of the hospital.

Requirements

High school diploma.
At least 1 year of experience working in a veterinary practice or in a customer-facing role in another organization.
Excellent written and verbal communication skills.
Compassionate and sympathetic, with the ability to maintain a professional attitude and demeanor during emotional and stressful situations.
Exceptional telephone and computer skills.
Willingness to learn new techniques and treatments, offer creative ideas, accept change, and work as part of a team.

Nice To Haves

Previous experience using a Practice Management System.

Responsibilities

Answer the practice phone and route calls appropriately.
Maintain the hospital appointment calendar, schedule appointments from callers and visitors, and review online bookings.
Greet visitors, clients, and patients by name and notify technical staff when clients arrive.
Monitor wait times and make accommodations during busy periods or medical emergencies.
Participate in training new staff and sharing knowledge as needed.
Keep the waiting area clean and stocked, using special disinfectants when contagious disease is suspected.
Confirm appointments the prior day using each client’s preferred communication method and make necessary adjustments.
Provide backup support to technical staff by helping load rooms or discharge patients when primary staff are occupied.
Optimize hospital workflow, including rescheduling appointments and communicating with clients about unexpected delays.
Ensure appointment durations are appropriate to the situation, considering factors such as the number of pets and whether they are sick or well.
Perform additional duties as assigned.