Veterinary Hospital Receptionist

Petco • Brooklyn Sunset Park, NY

8d • Onsite

About The Position

The Veterinary Hospital Receptionist, referred to in the posting as the Hospital Concierge, provides customer care to clients of Petco’s full-service Vetco Total Care hospitals. The Concierge represents the hospital’s mission and values and is often the first and last person clients encounter. The role helps maintain an efficient hospital workflow and an excellent experience for clients and patients while supporting teamwork and enabling medical staff to focus on care.

The Concierge answers and routes calls, manages the appointment calendar, greets clients and patients, monitors wait times, confirms appointments, and keeps the waiting area clean and stocked. The role may also provide basic logistical backup to technical staff, participate in training new team members, and address client concerns with compassion and flexibility. The position has no immediate supervisory duties and takes direct supervision from the Hospital Office Manager and Hospital Leader on Duty for activities related to patient and client care.

Work is conducted in a Vetco Total Care full-service veterinary hospital, with substantial direct contact with clients and their pets. Duties may involve bending, kneeling, lifting up to 30 pounds as necessary, and standing for long periods. The role regularly communicates with clients, veterinary specialists, and companies that provide products or services used by the practice.

Requirements

• High school diploma.
• At least 1 year of previous experience working in a veterinary practice or in a customer-facing role in another organization.
• Excellent written and verbal communication skills.
• Compassion and sympathy, with the ability to maintain a professional attitude and demeanor during emotional and stressful situations.
• Exceptional telephone and computer skills.
• Team-player attitude and willingness to learn new techniques and treatments, offer creative ideas, and accept change.

Nice To Haves

• Previous experience using a Practice Management System.

Responsibilities

• Answer the practice phone and route calls appropriately.
• Maintain the hospital appointment calendar, schedule appointments from callers or visitors, and review online bookings.
• Greet visitors, clients, and patients by name and notify technical staff when patients arrive.
• Monitor wait times and make accommodations as needed during busy periods or emergencies.
• Participate in training new staff and disseminating knowledge as required.
• Keep the waiting area clean and stocked, using special disinfectants when suspected contagious disease is present.
• Confirm appointments the prior day using each client’s preferred communication method and make necessary adjustments.
• Provide basic logistical backup to technical staff when rooms need to be loaded or patients discharged and primary staff are occupied.
• Help optimize hospital workflow, including rescheduling appointments and communicating with clients about unexpected waits.
• Ensure appointment durations are appropriate to the circumstances, such as the number of pets and whether they are sick or well.
• Perform additional duties as assigned.

Benefits

• Health and financial benefits
• 401(k)
• Incentives
• Paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED