Veterinary Hospital Receptionist

Petco • Port Orange, FL

4d • Onsite

About The Position

The Veterinary Hospital Receptionist, referred to in the posting as the Hospital Concierge, provides customer care to clients of Petco’s full-service Vetco Total Care hospital. As typically the first and last person clients encounter, the Concierge represents the hospital’s mission and values and helps create an exceptional experience for clients and patients. The role supports a cohesive, motivated practice and contributes to efficient hospital operations and a high standard of care.

The Concierge manages phone calls and appointment scheduling, greets clients and patients, coordinates arrivals with technical staff, monitors wait times, and communicates with clients when appointments are delayed or circumstances change. The role also helps maintain a clean, well-stocked waiting area, confirms appointments, and provides backup logistical support to technical staff when needed. The Concierge handles client interactions with compassion and professionalism, including during stressful or emotional situations, while helping medical staff focus on delivering care.

The position is conducted in a Vetco Total Care full-service veterinary hospital. It involves frequent direct contact with clients and pets and regular communication with veterinary specialists and suppliers. The position has no immediate supervisory duties and takes direct supervision from the Hospital Office Manager and Hospital Leader on Duty in activities related to patient and client care.

Requirements

• High school diploma.
• At least one year of previous experience working in a veterinary practice or in a customer-facing role in another organization.
• Excellent written and verbal communication skills.
• Compassionate and sympathetic approach, with the ability to maintain a professional attitude and demeanor during emotional and stressful situations.
• Exceptional telephone and computer skills.
• Ability to be a team player, learn new techniques and treatments, offer creative ideas, and accept change.

Nice To Haves

• Previous experience using a Practice Management System.

Responsibilities

• Take primary responsibility for answering the practice phone and routing calls appropriately.
• Maintain the hospital appointment calendar, schedule appointments from callers and visitors, and review online bookings.
• Greet visitors, clients, and patients by name and notify technical staff when patients arrive.
• Monitor wait times and make accommodations during busy periods or medical emergencies.
• Participate in training new staff members and share knowledge as needed.
• Keep the waiting area clean and stocked, using special disinfectants when suspected contagious disease is present.
• Confirm appointments the prior day using the client’s preferred communication method—phone, email, or text—and make necessary adjustments.
• Provide backup logistical support to technical staff when rooms need to be prepared or patients discharged.
• Optimize hospital workflow, including rescheduling appointments and communicating with clients about unexpected delays.
• Ensure appointment durations are appropriate to the circumstances, including the number of pets and whether they are sick or well.
• Develop strategies that support both a positive client and pet experience and the medical staff’s ability to deliver care.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED