Veterinary Hospital Receptionist

Petco•Harvey, LA

21h•Onsite

About The Position

The Veterinary Hospital Receptionist, referred to in the posting as the Hospital Concierge, provides customer care to clients of Petco’s full-service Vetco Total Care hospitals. As a primary point of contact, the Concierge represents the hospital’s mission and values and helps ensure a positive experience for clients and patients while supporting efficient hospital operations and teamwork. The role involves managing calls and appointments, greeting clients and patients, coordinating with technical and medical staff, monitoring wait times, and helping keep the waiting area clean and stocked. The Concierge also supports hospital workflow by communicating with clients when delays occur and adjusting scheduling as needed. The position works in a veterinary hospital and involves frequent direct contact with clients and their pets. Duties may involve bending, kneeling, lifting up to 30 pounds as necessary, and standing for long periods.

Requirements

High school diploma.
At least 1 year of previous experience working in a veterinary practice or in a customer-facing role at another organization.
Excellent written and verbal communication skills.
Compassionate and sympathetic approach, with the ability to maintain a professional attitude and demeanor during emotional and stressful situations.
Exceptional telephone and computer skills.
Team-oriented and willing to learn new techniques and treatments, offer creative ideas, and accept change.
Ability to perform the duties with or without reasonable accommodation.
Ability to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods.

Nice To Haves

Previous experience using a Practice Management System.

Responsibilities

Answer the practice phone and route calls appropriately.
Maintain the hospital appointment calendar, schedule appointments from callers or visitors, and review online bookings.
Greet visitors, clients, and patients by name when they arrive, and notify technical staff of their arrival.
Monitor wait times and make accommodations during busy periods or when medical staff are handling emergencies.
Participate in training new staff members and disseminate knowledge as needed.
Keep the waiting area clean and stocked, using special disinfectants when a contagious disease is suspected.
Confirm appointments the prior day using each client’s preferred communication method and make necessary adjustments.
Provide backup support to technical staff with room preparation or patient discharge when primary staff are occupied.
Help optimize hospital workflow, including rescheduling appointments and communicating with clients about unexpected delays.
Ensure appointment durations are appropriate to the situation, considering factors such as the number of pets and whether they are sick or well.
Perform additional duties as assigned.