Veterinary Hospital Receptionist

Petco • Peachtree City, GA

3d • Onsite

About The Position

The Veterinary Hospital Receptionist, referred to in the description as the Hospital Concierge, provides customer care to clients of Petco’s full-service Vetco Total Care hospitals. The Concierge is typically the first and last person clients encounter and helps ensure an optimal experience for both clients and patients while supporting efficient hospital workflow. The role involves welcoming clients and pets, coordinating appointments and communications, monitoring wait times, maintaining the waiting area, and providing backup support to technical staff when needed. The Concierge also contributes to teamwork and may help train new staff. This position has no immediate supervisory duties and is directly supervised on patient- and client-care activities by the Hospital Office Manager and Hospital Leader on Duty.

The work takes place in a Vetco Total Care full-service veterinary hospital and involves frequent direct contact with clients and their pets. Duties may involve bending, kneeling, lifting up to 30 pounds as necessary, and standing for long periods. The role regularly communicates with clients, veterinary specialists, and companies providing products or services used by the practice.

Requirements

• High school diploma.
• At least one year of previous experience working in a veterinary practice or in a customer-facing role in another organization.
• Excellent written and verbal communication skills.
• Compassionate and sympathetic demeanor, with the ability to remain professional during emotional and stressful situations.
• Exceptional telephone and computer skills.
• Team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
• Ability to perform the duties with or without reasonable accommodation, including bending, kneeling, lifting up to 30 pounds as necessary, and standing for long periods.

Nice To Haves

• Previous experience using a Practice Management System.

Responsibilities

• Answer the practice phone and route calls appropriately.
• Maintain the hospital appointment calendar, schedule appointments from callers or visitors, and review online bookings.
• Greet visitors, clients, and patients by name when they arrive, and notify technical staff of their arrival.
• Monitor wait times and make accommodations during busy periods or when medical staff are handling emergencies.
• Participate in training new staff and disseminating knowledge as required.
• Keep the waiting area clean and stocked, using special disinfectants when suspected contagious disease is present.
• Confirm appointments the prior day using each client’s preferred communication method—phone, email, or text—and make necessary adjustments.
• Understand basic hospital logistics and provide backup support to technical staff when rooms need to be loaded or patients discharged.
• Optimize hospital workflow, including rescheduling appointments when needed and communicating with clients about unexpected delays.
• Ensure appointment durations are appropriate to the circumstances, such as the number of pets and whether they are sick or well.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED