Emergency Veterinary Receptionist - Weekend Overnight Shifts Available

Innovetive PetCare•Niceville, FL

1d•Onsite

About The Position

Emergency Veterinary Clinic of Niceville is hiring an experienced, compassionate Veterinary Receptionist / Client Service Representative to support its emergency and critical care team. The hospital is the only 24/7 emergency veterinary hospital serving Niceville and surrounding Emerald Coast communities. Receptionists are the first point of contact for worried pet owners and help coordinate communication and patient flow throughout the hospital. This is a full-time weekend overnight position with a consistent Friday, Saturday, and Sunday schedule from 7:00 PM to 7:00 AM. The role involves welcoming clients and patients, prioritizing emergency calls, coordinating walk-in arrivals, collecting client and patient information, communicating updates, supporting hospital operations, and collaborating with the medical team. Candidates should be comfortable working in an active, unpredictable emergency setting and handling emotionally difficult situations with compassion and professionalism. The hospital is recently remodeled and offers emergency and critical care services, digital radiology and ultrasound, endoscopy, an in-house reference laboratory, high technician-to-doctor staffing ratios, and a collaborative team culture. Compensation is $18.00–$22.00 per hour based on experience and qualifications. Eligible overnight and weekend differentials may apply. Benefits are subject to employment status and applicable plan requirements.

Requirements

Previous experience as a Veterinary Receptionist, Veterinary CSR, Client Service Representative, Medical Receptionist, or Customer Service Professional.
Excellent communication, customer service, and conflict-resolution skills.
Strong organization, attention to detail, and multitasking abilities.
Comfort using computers, scheduling software, and electronic medical records.
Ability to prioritize competing responsibilities while maintaining accuracy.
Compassionate, dependable, and team-oriented approach, with a genuine interest in helping people and their pets.
Comfort standing and walking for extended periods and moving between reception, treatment, and client areas.
Ability to assist with pets weighing up to 50 pounds, with assistance when appropriate.
Comfort working around animals of varying sizes, temperaments, and medical conditions, as well as animal hair, dander, odors, cleaning chemicals, noise, and occasional bodily fluids.
Ability to remain calm and professional during emotionally difficult situations involving sick or injured pets.

Nice To Haves

Veterinary hospital experience is strongly preferred.
Emergency, specialty, urgent care, or human healthcare experience is a plus.

Responsibilities

Welcome clients and patients with warmth, empathy, and professionalism.
Answer multi-line phones and appropriately prioritize urgent and emergency calls.
Coordinate emergency walk-in arrivals and communicate with the medical team.
Collect accurate client information, patient histories, and medical records.
Provide updates and communicate next steps with clients, including in sensitive situations.
Coordinate patient flow between reception and the medical team.
Prepare estimates, process invoices, collect payments, and handle financial transactions accurately.
Assist with prescription requests and medication or food pickups.
Maintain accurate electronic medical records and client documentation.
Keep the reception area organized, welcoming, and professional.
Work closely with emergency veterinarians, veterinary technicians, assistants, and hospital leadership.
Support fellow team members during busy emergency periods.
Adapt to changing caseloads while maintaining a positive, solution-oriented approach.