Emergency Veterinary Receptionist
About The Position
Dogwood Veterinary Specialty and Emergency is hiring an experienced Emergency Veterinary Receptionist for its Marietta team. The role supports clients and patients through Emergency and Specialty visits, coordinating communication, patient flow, and daily hospital operations. The receptionist helps create a seamless experience from arrival through discharge, transfer, or continued hospitalization, and works closely with veterinarians, technicians, Criticalists, and specialty teams. Veterinary experience is preferred, but relevant client service, healthcare, urgent care, medical office, or hospital operations experience may also translate well. The listed schedule availability is 10:00 AM–8:00 PM.
Requirements
- Experience in veterinary reception, emergency veterinary medicine, healthcare, urgent care, medical offices, or hospital operations.
- Confident in-person and phone communication with clients.
- Comfortable handling emotional, urgent, and difficult conversations.
- Organized and able to prioritize multiple tasks in a busy environment.
- Comfortable navigating scheduling, payments, records, and administrative systems.
- Calm under pressure and able to make sound decisions.
- Strong team communication skills, including knowing when to ask questions and taking ownership.
- Compassionate, professional, and invested in helping people and their pets.
Nice To Haves
- Veterinary experience is preferred.
- Experience in human healthcare, an emergency department, urgent care, medical reception, or other high-volume client service may be relevant.
Responsibilities
- Welcome and support clients during Emergency and Specialty visits.
- Coordinate patient arrival, check-in, discharge, transfers, and follow-up communication.
- Communicate clearly and compassionately during stressful situations.
- Manage phones, scheduling, payments, records, and client requests.
- Coordinate with Emergency Veterinarians, technicians, Criticalists, and specialty teams.
- Help maintain efficient patient flow in a fast-paced hospital.
- Maintain accurate client and patient information.
- Build knowledge of Emergency and Specialty Veterinary Medicine.
- Contribute to a clean, organized, and professional client-facing environment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off
- Paid holidays
- Employee pet care discounts
- Life insurance
- Short-term disability
- Long-term disability
- Employee Assistance Program
- Calm Health wellness resources
- Rocket Lawyer legal services for eligible team members and their immediate family
- Career advancement opportunities
- HeadStart Student Loan Support Program for eligible veterinary technician graduates
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
