Veterinary Receptionist

Pure Paws Veterinary Care•New York, NY

5d•$21 - $23

About The Position

Pure Paws Veterinary Care of Hell's Kitchen is seeking a skilled, compassionate part-time Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is central to the client experience and combines precise administrative work with warmth and sensitivity, including in emotionally complex interactions. Candidates should have experience managing a high-volume front desk, remain composed under pressure, and provide consistent, high-quality customer service in a clinical setting. The position averages 16–25 hours per week, with regularly scheduled shifts on Monday, Tuesday, and Wednesday. Candidates must be flexible to work weekends as needed. Shift times vary; opening shifts may begin as early as 6:45 AM and closing shifts may end as late as 8:30 PM. Pay is $21.00–$23.00 per hour, based on skills, experience, and qualifications. Pure Paws Veterinary Care of Hell's Kitchen is a full-service, Fear-Free Certified, Cat-Friendly Practice® in Manhattan. The practice provides personalized veterinary care and has a state-of-the-art facility with ultrasound and digital radiography. Its services include wellness exams, dental care, surgery, and in-house laboratory testing. The team emphasizes preventive care, client education, and a calming environment for pets and their families.

Requirements

Experience managing high-volume front desk operations and client relations with composure and accuracy.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Strong verbal and written communication skills, including active listening and conflict resolution.
Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Flexibility to work weekends as needed.

Nice To Haves

A minimum of 3 years of experience as a veterinary receptionist is preferred.
Experience with veterinary practice management software; ezyVet is preferred.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
Answer and manage a multi-line telephone system, responding to inquiries about appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in sensitive situations such as euthanasia scheduling and end-of-life discussions.
Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
Maintain cleanliness and organization of the reception area and waiting room.