Experienced Veterinary Receptionist

Alliance Animal Health•Lincoln, NE

1d•$18 - $20

About The Position

Veterinary Emergency Services of Lincoln is a well-established, progressive, fast-paced, after-hours emergency veterinary practice serving the community since 2005. The clinic provides emergency surgery, in-house diagnostics, digital full-body radiology, ultrasonography, and urgent and emergent medical services. Its stated hours of operation are Monday through Friday, 6 p.m. to 7 a.m., and from noon Saturday through 7 a.m. Monday. The Veterinary Receptionist welcomes clients and patients, supports the reception area’s appearance, responds to questions and client concerns, directs calls and emails, schedules appointments, checks clients in and out, and processes payments. Receptionists also provide compassionate, discreet emotional support to clients during difficult circumstances and must be comfortable with a range of medical outcomes. The role offers access to virtual and hands-on interactive training and continuing development. The stated pay range is $18–$20 per hour, depending on experience.

Requirements

At least 1 year of professional experience in the veterinary field as a receptionist.
Be a compassionate and calm team player.
Ability to multitask.
Strong communication skills.
Highly organized and possess computer skills.
Be a self-starter with a desire to continue advancing knowledge and skills.
Ability to withstand unpleasant odors and noises.
May be exposed to bites, scratches, animal waste, and potentially contagious diseases.

Responsibilities

Maintain the visual appeal of the hospital reception area.
Greet and welcome clients and patients.
Answer questions and triage client concerns.
Answer calls and emails and direct them to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Check clients in and out and process payments.
Provide friendly, compassionate, and discreet emotional support to clients during times of need.

Benefits

Health, dental, and vision insurance
Liability insurance
401(k) and 401(k) matching
Life and supplemental insurance
Health savings account (HSA) and flexible spending account (FSA)
Employee Assistance Program
Paid vacation and sick time for all employees
Paid bereavement program
Paid parental leave program
Continuing education allowance for licensed, registered, or certified roles
Tuition reimbursement for an AVMA-accredited veterinary technology program
Career development opportunities
Referral bonus program for most positions
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses