Experienced Veterinary Receptionist
About The Position
The Pet Doctor is a two-doctor general practice veterinary hospital serving small animals and some exotic animals. The hospital offers preventative care, urgent care and emergency services, digital radiology, high-speed dentistry, ultrasound, laser therapy, an in-house laboratory, and dental imaging. The Veterinary Receptionist welcomes clients and patients, maintains the appearance of the reception area, responds to questions and triages client concerns, and directs calls and emails to the appropriate party. The role schedules appointments to support efficiency and daily workflow, checks clients in and out, and processes payments. Receptionists also provide compassionate, discreet emotional support to clients during difficult times and must be comfortable with varied medical outcomes. Training and continuing development opportunities are available.
Requirements
- At least 1–2 years of veterinary experience as a receptionist.
- Be compassionate, calm, a team player, a multitasker, and a strong communicator.
- Be highly organized and possess computer skills.
- Be a self-starter with a desire to advance knowledge and skills.
- Be able to withstand unpleasant odors and noises.
- May be exposed to bites, scratches, animal waste, and potentially contagious diseases.
Responsibilities
- Maintain the visual appeal of the hospital reception area.
- Greet and welcome clients and patients.
- Answer questions and triage client concerns.
- Answer calls and emails and direct them to the appropriate party for resolution.
- Schedule appointments to maximize efficiency and daily flow.
- Check clients in and out and process payments.
- Offer friendly, compassionate, and discreet emotional support to clients during times of need.
Benefits
- Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
- 401(k) and 401(k) matching program.
- Employee Assistance Program.
- Paid vacation and sick time for all employees.
- Paid bereavement program.
- Paid parental leave program.
- Continuing education allowance for licensed, registered, or certified roles.
- Tuition reimbursement available for any AVMA-accredited veterinary technology program.
- Career development opportunities.
- Referral bonus program for most positions.
- Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
