Experienced Veterinary Receptionist
About The Position
Homestead Veterinary Hospital is seeking an experienced, compassionate, team-oriented veterinary receptionist to provide excellent client service and help the veterinary team keep daily operations running smoothly. The six-doctor practice serves a diverse caseload of approximately 70% equine, 25% small animal, and 5% small ruminant patients. Its work includes ambulatory care and equine sports medicine, supported by a 10,000-square-foot hospital with indoor stocks and four stalls, including dedicated mare/foal and isolation spaces. The receptionist creates a welcoming experience for clients and patients, manages communications and appointments, and supports an organized reception area and efficient workflow. The role also involves compassionate support for clients facing difficult situations. The hospital environment may include unpleasant odors and noises, animal waste, bites, scratches, and potentially contagious diseases. The position offers virtual learning, hands-on training, and interactive professional development to help employees build skills in the receptionist role and veterinary practice operations.
Requirements
- At least one year of veterinary experience.
- A compassionate, calm, and team-oriented approach to client and patient care.
- Strong verbal and written communication skills, including empathy and professionalism in sensitive conversations.
- Excellent organizational skills and the ability to multitask in a busy environment.
- Computer proficiency and the ability to learn new systems and technology.
- A proactive, dependable attitude and genuine interest in developing knowledge and skills.
- Comfort working in a veterinary hospital environment that may involve unpleasant odors and noises, animal waste, bites, scratches, and potentially contagious diseases.
Nice To Haves
- Experience as a veterinary receptionist or in a similar client-facing role is preferred.
Responsibilities
- Welcome clients and patients professionally and maintain a clean, organized, inviting reception area.
- Answer incoming phone calls and emails, respond to questions, and direct client concerns to the appropriate veterinary team member.
- Schedule appointments efficiently and support daily workflow and the changing needs of a busy veterinary practice.
- Check clients in and out and process payments.
- Provide discreet, compassionate emotional support to clients during difficult situations.
- Communicate clearly with clients and colleagues, balance competing priorities, and keep important details organized.
Benefits
- Comprehensive benefits including health, dental, vision, liability, life and supplemental insurance, and HSA and FSA.
- 401(k) and 401(k) matching program.
- Employee Assistance Program.
- Paid vacation and sick time for all employees.
- Paid bereavement program.
- Paid parental leave program.
- Competitive compensation.
- Continuing education allowance for licensed, registered, or certified roles.
- Tuition reimbursement for any AVMA-accredited veterinary technology program.
- Career development opportunities.
- Referral bonus program for most positions.
- Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
