Experienced Veterinary Receptionist

Alliance Animal Health•Villa Ridge, MO

About The Position

Homestead Veterinary Hospital is seeking an experienced, compassionate, team-oriented veterinary receptionist to help deliver outstanding client service and keep daily hospital operations running smoothly. The six-doctor practice serves a diverse caseload of approximately 70% equine, 25% small animal, and 5% small ruminant patients. Much of its work is ambulatory, and the hospital also includes a 10,000-square-foot facility with indoor stocks and four stalls, including dedicated mare/foal and isolation spaces. The receptionist welcomes clients and patients, handles communications and scheduling, supports check-in and check-out, processes payments, and helps maintain an organized reception area. The role also involves communicating with clients and colleagues, managing competing priorities, and offering discreet, compassionate support to clients during difficult situations. The successful candidate will have at least one year of veterinary experience and be comfortable in a veterinary hospital environment where unpleasant odors and noises, animal waste, bites, scratches, and potentially contagious diseases may be encountered. The hospital provides virtual learning opportunities, hands-on training, and interactive professional development to help employees develop their skills and knowledge of veterinary practice operations.

Requirements

At least one year of veterinary experience.
Compassionate, calm, and team-oriented approach to client and patient care.
Strong verbal and written communication skills, including empathy and professionalism in sensitive conversations.
Excellent organizational skills and ability to multitask in a busy environment.
Computer proficiency and ability to learn new systems and technology.
Proactive, dependable attitude and genuine interest in developing knowledge and skills.
Comfort working in a veterinary hospital environment where unpleasant odors and noises, animal waste, bites, scratches, and potentially contagious diseases may be encountered.

Nice To Haves

Experience as a veterinary receptionist or in a similar client-facing role is preferred.

Responsibilities

Welcome clients and patients professionally and help keep the reception area clean, organized, and inviting.
Answer incoming phone calls and emails, respond to questions, and direct client concerns to the appropriate veterinary team member.
Schedule appointments efficiently while supporting daily workflow and changing practice needs.
Check clients in and out and process payments.
Support clients compassionately and discreetly during difficult situations.
Communicate clearly with clients and colleagues while balancing competing priorities and keeping details organized.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
401(k) and 401(k) matching program.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Competitive compensation.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement for AVMA-accredited veterinary technology programs.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may include personal pet discounts, holiday pay, uniform allowance, and bonuses.