Experienced Veterinary Receptionist

Homestead Veterinary Hospital•Villa Ridge, MO

About The Position

Homestead Veterinary Hospital is seeking an experienced, compassionate, team-oriented veterinary receptionist to provide outstanding client service and help the veterinary team keep daily operations running smoothly. The six-doctor practice cares for a caseload that is approximately 70% equine, 25% small animal, and 5% small ruminant, and provides services including equine sports medicine. Most work is ambulatory, and the hospital is a 10,000-square-foot facility equipped with indoor stocks and four stalls, including dedicated mare/foal and isolation spaces. The receptionist welcomes clients and patients, handles communications and appointment scheduling, supports check-in and checkout, processes payments, and helps maintain an organized reception area. The role also involves providing discreet, compassionate support to clients during difficult situations and managing competing priorities in a busy veterinary practice. The position offers virtual learning, hands-on training, and interactive professional development to help employees build their skills and knowledge of veterinary practice operations. Candidates should be comfortable working in a veterinary hospital environment that may involve unpleasant odors and noises, animal waste, bites, scratches, and potentially contagious diseases.

Requirements

At least one year of veterinary experience.
A compassionate, calm, and team-oriented approach to client and patient care.
Strong verbal and written communication skills, including the ability to handle sensitive conversations with empathy and professionalism.
Excellent organizational skills and the ability to multitask in a busy environment.
Computer proficiency and the ability to learn new systems and technology.
A proactive, dependable attitude and genuine interest in developing knowledge and skills.
Comfort working in a veterinary hospital environment where unpleasant odors and noises, animal waste, bites, scratches, and potentially contagious diseases may be encountered.

Nice To Haves

Experience as a veterinary receptionist or in a similar client-facing role.

Responsibilities

Welcome clients and patients professionally and help maintain a clean, organized, and inviting reception area.
Answer incoming phone calls and emails, respond to questions, and direct client concerns to the appropriate veterinary team member.
Schedule appointments efficiently while supporting daily workflow and the changing needs of a busy veterinary practice.
Check clients in and out and process payments to help ensure a smooth experience throughout the visit.
Provide compassionate, discreet emotional support to clients during difficult situations.
Communicate clearly with clients and colleagues while balancing competing priorities and keeping important details organized.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, a 401(k) with matching, HSA, and FSA.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Competitive compensation.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement for any AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.