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Customer Experience Specialist - FT

Avis Budget Group•Philadelphia, PA
•$17•Onsite
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About The Position

Step into a role where you are the face of first-class service. As an Avis First Customer Experience Specialist, you’ll deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you’ll ensure every detail is flawless, every interaction is warm, and every customer feels valued. If you thrive in a fast-paced service environment where attention to detail, professionalism, and people skills make all the difference, Avis Budget Group wants you on their team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join their team! Avis Budget Group is a team of 25,000 driven people, performing with purpose, moving the future of transportation forward with innovative, customer-focused solutions. They believe great service starts with people who care. Their culture is performance driven, where they encourage and support each other to be at their best through leadership, training, tools, and rewards. They are proud to make a positive difference to the lives of their colleagues, customers, and communities where they operate. Avis Budget Group operates some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.

Requirements

  • Minimum 1 year experience in a customer service role, preferably hospitality or car rental
  • Professional, friendly demeanor with a focus on customer satisfaction
  • Strong verbal and written communication skills
  • Technologically proficient and comfortable using various mobile devices
  • Valid Driver’s License
  • Must be 18 years of age and legally authorized to work in the United States
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Flexibility to work various hours not limited to evenings, weekends and holidays
  • Willingness to work outdoors in all weather conditions
  • On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
  • Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Responsibilities

  • Act as the front-line customer experience specialist for valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection
  • Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
  • Provide a premium customer experience by delivering vehicles directly to customers
  • Collaborate with team members and management to coordinate timely vehicle delivery and collection
  • Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
  • Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Benefits

  • Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
  • On-the-job training
  • Paid time off
  • Medical, Dental and Other Insurance
  • Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
  • Retirement benefits (401k)
  • Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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