Valet Jobs

About The Position

Requirements

• At least 5 years of experience in valet parking, hospitality, transportation, or operations management.
• A proven track record of managing multiple locations and large teams.
• Strong financial acumen and experience with budgeting, financial reporting, and revenue optimization.
• Experience in client relationship management, contract negotiations, and business development.
• Familiarity with local parking laws, permits, and compliance regulations.
• Valid driver’s license and reliable transportation.
• Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Pass and maintain a clean background check.
• Strong client-management, communication, issue-resolution, and relationship-building skills.
• Practical knowledge of training methods, operational software, and leadership principles, including hands-on coaching and team building.
• Expertise in payroll management, scheduling, and overtime control.
• Proficiency with relevant technology, particularly revenue-management and scheduling software.
• Ability to communicate complex information clearly and concisely and provide regular reports.
• Adaptability and flexibility to manage frequent travel, changing environments, and unexpected operational challenges.
• Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.
• Ability to meet the described physical demands, including extended sitting, standing, and walking, lifting moderate weights when necessary, and the specified vision abilities.

Nice To Haves

• Bachelor’s degree in business, hospitality, management, or a related field; preferred but not required.

Responsibilities

• Oversee daily operations at multiple valet locations; develop and enforce procedures, safety protocols, and company policies; conduct site visits and optimize traffic flow, space utilization, and service efficiency.
• Recruit, hire, train, and manage valet supervisors, attendants, and operational staff; conduct evaluations and coaching; address development, scheduling, staffing, and employee-relations needs.
• Monitor revenue, expenses, and profitability; oversee cash handling and financial reporting; identify revenue-growth and efficiency opportunities; prepare and present financial reports and forecasts.
• Serve as a primary contact for property owners, business partners, and municipal stakeholders; address concerns, negotiate contracts, maintain relationships, and identify business opportunities.
• Maintain high customer-service standards across locations; monitor and respond to feedback, complaints, and service issues; implement training to improve guest interactions.
• Ensure compliance with parking regulations, permits, legal requirements, and company safety policies; conduct safety audits and training.
• Oversee valet equipment, ticketing systems, and payment-processing technology; recommend technology upgrades and coordinate implementation with IT departments and vendors.
• Travel for site visits, operational support, and new account launches as needed; communicate performance updates and insights to leadership.
• Involve staff in planning and process improvement, take responsibility for team performance, provide feedback, support development, and promote quality and professional growth.
• Attend required staff meetings, complete assigned training, and perform other tasks supporting operational and financial objectives; work flexible hours when needed and travel occasionally for financial reviews, audits, or corporate meetings.
• Manage payroll-related scheduling and overtime control, and guide managers in creating efficient schedules and monitoring labor costs.
• Communicate and report regularly to operations and HR, departments, external vendors, clients, and other stakeholders.

Benefits

• Medical insurance upon eligibility
• Vision insurance upon eligibility
• Dental insurance upon eligibility
• 401(k) upon eligibility
• Life insurance
• Critical illness supplemental insurance
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University, up to $5,250 per year
• Nationwide discounts through Perks at Work