Hotel Greeter, Valet Parking, Luggage Assistance
About The Position
The Front Services Agent is responsible for greeting and welcoming hotel guests in a friendly, professional manner and providing a strong first and last impression. The role assists with unloading and distributing luggage, checking guests in by handing out room keys and name badges, and giving new guests a tour of the hotel and information about available services and restaurants. The agent also provides valet parking, delivers items such as packages and laundry to guest rooms, drives the company shuttle on guest errands, and provides directions and information about hotel and area services. The position is full-time, pays $18 per hour, and requires availability for first, second, and mid shifts as needed. It is based at Deloitte University Hotel & Conference Center in Westlake, Texas.
Requirements
- A valid Texas Driver’s License and a good driving record are required.
- Must be over 21 years old for vehicle driving insurance purposes.
Nice To Haves
- Previous guest or customer service experience is preferred.
Responsibilities
- Act as the first and last impression for guests arriving at and departing from the hotel.
- Greet arriving guests, unload luggage, and hand out hotel room keys and name badges.
- Provide new guests with a hotel tour and explain the services and restaurants available.
- Provide valet parking services and handle guest automobiles safely, quickly, and efficiently.
- Deliver items such as packages and laundry to guest rooms.
- Collect and distribute luggage, including on busy checkout days.
- Drive the company shuttle on errands for guests.
- Give guests directions and information about hotel and area services.
Benefits
- Associate events and an employee-focused culture.
- Ten days of holiday pay.
- Up to 14 vacation and sick days per year.
- Weekly pay.
- Leadership and career development programs, with opportunities to grow and transfer to new positions.
- Free lunch in the associate cafeteria.
- Eligibility for medical insurance and other benefits within 30 days of employment.
- Employer matching 401(k).
- Tuition reimbursement.
- Free on-site parking.
- Free uniforms and uniform cleaning.
- Benchmark Hospitality hotel discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
