Valet Drivers - Omni Hotel, Nashville
About The Position
The Valet Driver (Guest Service Associate) provides attentive, friendly, and efficient hospitality services to hotel guests. The role involves safely and promptly parking and retrieving guest vehicles, assisting with bell services and luggage where applicable, and supporting guests during arrival and departure. The associate also provides information and assistance, explains parking procedures, and accurately handles vehicle keys, claim checks, tickets, and parking revenue. The role follows established procedures and specific operational directions, with work checked frequently. Most work is performed outdoors, potentially for the entire shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required. Various shifts are available, including weekdays, weekends, holidays, and all shifts.
Requirements
- High school diploma or GED.
- Valid driver's license for the state where applying, or within a commutable distance of that state, as applicable.
- One month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
- Ability to perform basic arithmetic, including calculations with three-digit numbers and American currency.
- Ability to understand 24-hour and military time systems and rates based on elapsed time.
- Ability to perform parallel parking.
- Ability to meet the stated physical requirements, including extended periods of sitting or standing, and lifting or moving objects with the specified force.
Nice To Haves
- Ability to operate a manual transmission.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests promptly and use guest last names during interactions.
- Welcome guests using the appropriate salutation, follow Towne Park phone etiquette, and remain in designated areas when not performing other tasks.
- Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; and open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, or guest amenities; and shuttle guests to approved locations.
- Explain parking rates and vehicle retrieval procedures to guests.
- Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
- Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
- Calculate and collect revenue for vehicles when needed.
Benefits
- Medical, dental, and vision coverage is offered to eligible full- and part-time employees.
- Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits are available for enrollment.
- Company 401(k) retirement savings plan available for enrollment.
- Select shifts receive bonus pay.
- Cash tips may be earned daily.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
